Customer Onboarding Representative - Vaughan, Canada - Provident Energy Management Inc.

Provident Energy Management Inc.
Provident Energy Management Inc.
Verified Company
Vaughan, Canada

3 days ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

ROLE:


  • The Customer Onboarding Representative is a vital team player in the onboarding process focusing on successful setup and management of new customers. This position will ensure that an excellent standard of service and a high level of customer satisfaction is maintained. This position reports to the Senior Customer Onboarding Representative. The Customer Onboarding Representative ensures all goals, objectives, and agreed upon levels of service are met.

RESPONSIBILITIES:


Essential Duties and Responsibilities include, but are not limited to the following:

  • Handling customer inquiries
  • verbally & written
  • Resolve customer complaints ensuring policies and procedures are followed
  • Communicate and work with developers to obtain vital information for new customer and building set up
  • Execute onboarding and setup tasks for new customers occupancy lists, signed customer agreements and security deposits
  • Communicate and work with other internal departments to ensure a seamless and successful onboarding process for new customers
  • Identify, resolve, and escalate in a timely manner all issues and/ or disputes to the appropriate people.
  • Record in a clear and concise manner all customer service activities / comments and contact information on customers account
  • Ensure all Provident policies and procedures are followed.
  • Provide a high level of customer service in a professional and courteous environment.
  • Provide initiative and ideas on the improvement of work processes.

CORE COMPETENCIES:


  • Adaptability
  • Communication
  • Initiative
  • Dependability
  • Organization Skills
  • Teamwork
  • Problem Solving

REQUIREMENTS

  • A minimum of two (2) years' work experience for a utility provider
  • A minimum of two (2) years' work experience in Customer Service
  • Must be proficient in MS Office
  • Overtime and some weekend work may be required to meet business needs.
  • Ability to deliver exceptional customer service in a fast paced and changing environment
  • Strong written & oral communication skills
  • Selfmotivated, well organized and the ability to learn quickly
  • Excellent interpersonal skills with experience making a high volume of collection calls
  • Energetic team player

WORKING CONDITIONS:


  • Ability to attend and conduct presentations.
  • Manual dexterity required to use desktop computer and peripherals.
  • Overtime as required.
  • Lifting or moving up to 10lbs may be required.
More jobs from Provident Energy Management Inc.
See all jobs of Provident Energy Management Inc.