Program Manager, Service Solutions - Calgary, Canada - De Havilland Aircraft of Canada

De Havilland Aircraft of Canada

Verified Company

Calgary, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

The Organization
De Havilland Aircraft of Canada Ltd. ('DHC') is a proudly Canadian aerospace company currently transitioning its corporate headquarters to Calgary, AB.

DHC is undertaking a consolidation of its underlying subsidiary companies under a single brand currently offering engineering, aftermarket, new aircraft manufacturing, modifications, parts manufacturing and flight training.

DHC currently has approximately 1,200 employees based in BC, AB and ON as well as in markets and distribution hubs world-wide.

Our strong entrepreneurial spirit, together with a culture of empowerment, quality and innovation create opportunities to grow and succeed in an organization with a proud heritage and bright future.

We are currently recruiting for a Program Manager, Service Solutions to join our team in either Calgary, Alberta or Toronto, Ontario.

Position Summary

Key Responsibilities

Initiate Price and Offerability request in the system, based on various inputs and opportunities such as sales leads, requests received through the Customer Response Centre, through regular, planned communication by the Program Manager directly with the Customer
Review open requests / cases in the system for any potential opportunities and raise Price and Offerability (P&O) requests accordingly
Work, in conjunction with the Program Office, to ensure that the P&O catalogs are regularly updated and current
Maintain regular communication with Customer key contacts and decisionmakers to 'sell' opportunities and promote the P&O catalog
Maintain regular communication with the Customer to acknowledge P&O requests and keep the Customer informed of progress
Work with the Program Office to ensure that the bid preparation in managed in a timely manner through the internal process and to confirm that the Customer requirement has been met in terms of technical requirement and response leadtime
Based on the P&O response prepared by Program Office, seek leadership approval to offer any variance to the proposed solution
Prepare and issue a commercial proposal to the Customer upon completion of the bid preparation, liaising with Legal and Contracts department as required
Monitor deliverables of the P&O through the execution process to ensure that Customer requirement has been achieved
On completion of all deliverables, ensure that timely invoicing to the Customer is completed
Interface and maintain clear and effective communication at all levels of the organization
Build effective working partnerships across functional departments and key influencers within Customer / De Havilland / suppliers to enhance the customer experience
Support other initiatives and projects as required

Education & Experience

Bachelor's degree in Business or Engineering
3 years of experience in a similar role
Knowledge of the aerospace aftermarket industry is an advantage
Strong communication skills, both verbal and written
Has a high sense of urgency in meeting committed service levels
Demonstrated ability to manage competing priorities
Strong organizational and project management skills
Advanced MS Word
Intermediate Excel
Intermediate PowerPoint

At De Havilland Canada, we aim to be inclusive and diverse and provide equal opportunity for employment. All qualified applicants, regardless of gender, age, race, religion, sexual orientation, and disability, are encouraged to apply.

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