Jobs

    Customer Support Specialist - Canada - Granit Design Inc

    Granit Design Inc
    Granit Design Inc Canada

    3 weeks ago

    Default job background
    Description

    Thursday, March 14, 2024

    Your career is waiting for you - join the adventure in a new factory with a dynamic team

    ******* TEAMWORK - PRIDE - PERFORMANCE are the three values put forward.

    Thanks to our GD Academy , upon joining our team, we provide training to understand our field of expertise.

    Schedule:

    • Full time, Permanent
    • 8 hours
    • Day shift
    • Monday to Friday
    • Complementary Health Insurance
    • Group RRSP
    • Casual Dress
    • Life Insurance
    • Disability Insurance
    • Pension Plan
    • On-site Parking
    • Wellness Programs
    • Employee Assistance Program

    The Customer Service Support Specialist ensures that projects run smoothly, from the design stage to the receipt of the document confirming the customer's satisfaction with the installation follow-up.

    As a Customer Service Support Specialist, your main tasks will be to:

    • Coordinate projects with all departments within the company.
    • Perform complex and confidential tasks requiring a very good knowledge of sales cycles, procedures and organizational processes.
    • Ensure that you have all the information you need to submit and create the project in the system.
    • Manage the customer relationship from the first customer call through to project completion, including after sales or warranty issues with distributor orders.
    • Ensure an exceptional customer experience.

    Skills:

    • Experience in customer service.
    • Team player.
    • Good general computer knowledge.
    • Professional approach in both English and French.
    • Ability to manage multiple projects simultaneously.
    • Enjoy working as part of a team, covering a variety of areas.
    • Quality oriented.

    Granit Design is a manufacturer of granite and quartz countertops recognized throughout North America. Our employees work in a pleasant environment with the latest technology. We are a company that supports its employees in building a work environment where performance, innovation and employee mobilization coexist

    Granit Design offers a unique Employer of Choice program, sought-after benefits (group insurance, employee recognition program, retirement plan, etc.) and has a very active Social Club. An inviting dining room awaits you for your breaks (free specialty coffee) as well as a trendy mini market.

    The ride to and from work is beautiful with its landscape and without much traffic. At 20 minutes from Magog and 30 minutes from Sherbrooke, it's even an advantage that allows you to relax before and after work.

    Granit Design : Transforming each made-to-measure project into your dream masterpiece

    #J-18808-Ljbffr
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