Manager, Operational Performance - Toronto, Canada - Toronto Transit Commission

Toronto Transit Commission

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

JOB INFORMATION

Requisition ID: 7774

Number of Vacancies: 1

Department:
Operations Support Operational Metrics and Analytics

Salary Information:
$114, $142,669.80

Pay Scale Group: 11SA

Employment Type:
Regular

Weekly Hours: 35,

Off Days:
Saturday, Sunday

Shift:
Day

Posted On:
May 19, 2023

Last Day to Apply:
May 26, 2023

Reports to:
Head, Operations Support

The Toronto Transit Commission (TTC) is North America's third largest transit system and has been recognized as one of the top places to work in the GTA.

Guided by a forward-thinking strategic plan, the TTC's vision is to be a transit system that makes Toronto proud.

The TTC's recruitment efforts are directly aligned to its mission of providing "a reliable, efficient, and integrated bus, streetcar and subway system that draws its high standards of customer care from our rich traditions of safety, service and courtesy.

"

General Accountability:

Reporting to the Head
Operations Support, the incumbent is accountable for the medium and long term route management initiatives for the Transportation and Vehicles Group. The incumbent provides assistance to Transportation Departments and Transit Control Operations with respect to operational performance and route management strategies. The incumbent also provides direction to the Transportation Departments regarding departmental policies, guidelines, and practices relating to operational performance from a Departmental perspective. Ongoing initiatives include directing the activities of Senior Advisors, Analysts, and Operations Supervisors assigned to the Operations Support Department, ensuring a skilled and motivated workforce to conduct analytical route reviews. Acts as the Operations Support Department VISION representative, focusing on enhanced customer service information using new technology to improve decisionmaking and increase efficiencies. Substitutes for the Head of Operations Support during periods of absence on a rotating basis.

Key Job Functions:

Ensures optimal service performance levels of surface (bus and streetcar) and subway routes through the development, implementation, and administration of a consistent route management program for the Transportation and Vehicles Group.
Directs Senior Advisors, Analysts, and Operations Supervisors to ensure the provision of optimum information on route performance and consistency from a transportation department perspective.
Oversees aspects of the Vehicle Information System and Integrated Operations Network (VISION) as a monitoring system in route and operator performance management. Also liaises with the Information Technology Services Department to identify and implement modern technology (e.g. Real Time Analytics, CRM database, etc.) required for the Surface Transportation Departments.
Manages the development and operationalization of dashboard solutions to provide business analytics to multiple audiences at various levels of the organization
Assessing newly introduced policies, programs, and systems.
Preparing various daily and monthly reports; memoranda and correspondence.
Adhering to safety practices and relevant health & safety regulations.
Overseeing current KPIs and recommending the development of new operational metrics.
Preparing and/or presenting reports and recommendations related to areas of responsibility.
Participating and/or representing the TTC at meetings, taskforces and conferences as required.
Keeping abreast of industry activities and technological developments related to area of responsibility.
Fostering and reinforcing a positive culture of safety.
Holding self and employees accountable for high quality work and maintaining compliance with safety, safe work practices and organizational standards and processes; Undertaking disciplinary actions where required with direct reports.
Promotes a respectful work and service environment that supports diversity, inclusion, and is free from harassment and discrimination. Provides leadership in the development and implementation of inclusive and accessible policies, programs and/or services for employees and customers in accordance with TTC's commitments and obligations under the Ontario Human Rights Code (OHRC) and Related Orders, the Accessibility for Ontarians with Disabilities Act (AODA), and TTC's policies.
Participation in the TTC Customer Service Ambassador Program.

Skills:

Manage human resources
Manage projects
Communicate in a variety of mediums
Plan and organize activities / projects to meet section and organizational goals

Education and Experience:

Completion of University Degree, or College Diploma in a related discipline, or a combination of education, training, and experience deemed to be equivalent combined with extensive and progressively responsible experience in management and administration.

Additional Requirements: