Hospitality Services Associate - St. Catharines, Canada - City of St. Catharines

City of St. Catharines St. Catharines, Canada

2 days ago

Seasonal

Description

Summary:

To provide a high level of customer service to visitors to the St. Catharines Museum and Welland Canals Centre, including welcoming visitors, carrying out cash transactions in the gift shop and admissions and providing shipping and general tourism information and assisting with programming and special events as required.

Duties and Responsibilities:

(These set out the principal functions of the position, and shall not be considered as a detailed description of all the work requirements.)

Greet all visitors to the St. Catharines Museum and Welland Canals Centre in a timely and courteous manner in order to create a positive visitor experience.
Provide assistance to guests looking for tourism information, including information about the site, shipping, the Welland Canals, the Lacrosse Hall of Fame and Museum and general information.
Carry out cash sales, including the use of Point Of Sale system.
Under the direction of the Senior Hospitality Services Associate, prepare daily admission and attendance reports and balance cash receipts.
Maintain and replenish tourism printed materials and carry out general maintenance of the tourism information areas.
Promote on-site events, programs and memberships to the general public.
Provide a high level of customer service within the St. Catharines Museum and Welland Canals Centre including processing sales, admissions, memberships, donations, maintaining databases, inventory and merchandising.
Answer incoming phone calls and emails in a courteous and positive manner.
Update information boards throughout the lobby and website including canal schedule.
Process Museum and facility bookings including event inquiries and fulfillment of tourism and event packages.
Process incoming and outgoing mail.
Monitor the closed circuit security system and report problems and unusual occurrences to appropriate personnel.
Assist with Public Programming, as required, including providing support during guided tours and security in the galleries.
Greet bus tours upon arrival and departure and record group tour information.
Provide excellent customer service; respond to needs of all customers and staff as required.
Perform other similar and related duties as required.

Position Requirements:

High School Diploma or general educational development (GED) certificate.
Ability to communicate effectively and clearly with excellent interpersonal skills.
Enjoy interaction with individuals of all ages and diversities.
Experience working in the retail or tourism field, preferably in a cultural setting.
Time management skills to handle adjustment in visitation levels.
Ability to juggle a variety of tasks at the same time.
Proven cash handling and customer service experience.
Knowledge of the Niagara area, specifically the City of St. Catharines and the Welland Canal.
Bi-lingual is an asset.
Valid - Standard First Aid / CPR C Certification as recognized through the Workplace Safety and Insurance Board (WSIB).
Working knowledge and experience with the Occupational Health and Safety Act in particular as it relates to maintenance and construction activities (e.g. Personal Protective Equipment (PPE), fall arrest). A demonstrated commitment to enhancing a safety culture.
Able to work shift work as required of this seven day a week operation. Must be available for overtime as needed.
Demonstrated ability to work with minimal supervision, coordinate / plan work and function as part of a team.
Exceptional customer service skills with a strong sense of public service and cooperation, and well developed abilities to deal with the public and citizens' groups.
Basic computer skills, experience with Microsoft Office Suite an asset.
Ability to meet the physical demands of the job as described in the physical demands analysis (PDA).
Valid, unrestricted Class "G" driver's licence held in good standing.
Proven completion of Ministry of Labour Worker Health and Safety Awareness training.
A demonstrated commitment to enhancing a safety culture.

CUPE 1287 Pay Group 1 – Minimum $19.28; Maximum $22.04

Expected Work Location: St. Catharines Museum & Welland Canals Centre

Hours of Work: Up to 24 hours per week

THIS IS A TEMPORARY POSITION FOR APPROXIMATELY THREE (3) TO NINE (9) MONTHS

Financial Services Associate

1 week ago

CIBC St. Catharines, Canada

We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients. · At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what ...
Customer Service Associate

1 week ago

Value Village St. Catharines, Canada

**Job Title: Customer Service Associate** · **Who we are**: · - Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec) and Savers Australia. _ · **Summary & Positions**: · At Savers ...
Hospitality Services Associate

1 day ago

City of St. Catharines St. Catharines, Canada

**Summary**: · To provide a high level of customer service to visitors to the St. Catharines Museum and Welland Canals Centre, including welcoming visitors, carrying out cash transactions in the gift shop and admissions and providing shipping and general tourism information and a ...
Customer Service Associate

1 week ago

PenguinPickUp St. Catharines, Canada

**Job Title**:Customer Service Associate · **Reports To**:Customer Service Supervisor · **Department**: PenguinPickUp · **Position Summary** · **Responsibilities**: · The specific duties and responsibilities for this position include but are not limited to the following: · - Lear ...
Customer Service and Produce Associate

1 day ago

Harvest Barn St. Catharines St. Catharines, Canada

Harvest Barn is looking for a motivated individual who enjoys variation in their work and possesses excellent customer service skills. The applicant would be enthusiastic and take pride in offering quality products and service to our customers. No experience required, all trainin ...
Enrolment Services Associate

3 days ago

Niagara College Canada Niagara, Canada

Applications are invited for the position of Enrolment Services Associate in the Enrolment and Registration Services Department, located at the Daniel J. Patterson Campus. The starting hourly rate is $26.47/hr (Payband E - $26.47 to $30.69/hr) for a 35-hour work week although add ...
Customer Service Associate

1 week ago

Value Village Niagara Falls, Canada

**Job Title: Customer Service Associate** · **Who we are**: · - Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec) and Savers Australia. _ · **Summary & Positions**: · At Savers ...
Customer Service Associate

3 days ago

Niagara Region Niagara, Canada

**Division**: · Properties Management · **Temporary Duration**: · Approximate Duration: 24 months · **About Us**: · Serving a diverse urban and rural population of more than 475,000, Niagara Region is focused on building a strong and prosperous Niagara. Working collaboratively wi ...
Client Service Associate

5 days ago

VON Canada (Ontario) Niagara, Canada

**Requisition Details**: · Employment Status: Permanent, Part-time (0.5 FTE) · Program Name: Planning Operations · Number of Hours Bi-Weekly: 37.5 · Work Schedule: Days · On-Call: No · **Looking for a career in health care that provides you with an opportunity to make a differenc ...
Customer Service Associate

5 days ago

RONA+ Niagara Falls, Canada

By joining the RONA family, you'll enjoy many benefits, such as: · - An inclusive and safe working environment · - Promotion of work-life balance · - Exclusive employee discounts · - Benefits: insurance (certain conditions apply), annual salary review, etc. · - Opportunities for ...
Client Service Associate

6 days ago

VON Canada (Ontario) Niagara, Canada

**Requisition Details**: · Employment Status: Permanent, Part-Time (0.4 FTE) · Program Name: Shift Nursing · Number of Hours Bi-Weekly: 30 · Work Schedule: Days, Evenings, Weekends · On-Call: No · **Looking for a career in health care that provides you with an opportunity to make ...
Customer Service Associate

1 week ago

Value Village Welland, Canada

**Job Title: Customer Service Associate** · **Who we are**: · - Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec) and Savers Australia. _ · **Summary & Positions**: · At Savers ...
Customer Service Associate

6 days ago

Value Village Oakville, Canada

**Job Title: Customer Service Associate** · **Who we are**: · - Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec) and Savers Australia. _ · **Summary & Positions**: · At Savers ...
Customer Service Associate

6 days ago

Value Village Oakville, Canada

**Job Title: Customer Service Associate** · **Who we are**: · - Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec) and Savers Australia. _ · **Summary & Positions**: · At Savers ...
Customer Service Associate

1 week ago

Value Village Hamilton, Canada

**Job Title: Customer Service Associate** · **Who we are**: · - Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec) and Savers Australia. _ · **Summary & Positions**: · At Savers ...
Guest Service Associate

3 days ago

Harvey's Welland, Canada

Looking for qualified Food and Beverage Servers for part time positions hours would range from hours weekly dependant on availability. Must be 18 years of age with Valid Smart Serve Certification. CPR, Safe Food Handling are both assets. Must be available weekends and evenings. · ...
Client Service Associate

6 days ago

MD Financial Management Hamilton, Canada

Requisition ID: 182108 · Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. · MD Management Limited, a division of Scotia Wealth Management, has an exciting opportunity for a talented, enthusiastic, and client-focused Client Ser ...
Financial Services Associate

1 week ago

Tandia Financial Credit Union Hamilton, Canada Part time

We invest in people. · Be part of a banking experience as unique as you are. · Tandia Financial Credit Union (Tandia) is seeking a passionate relationship builder to be a part-time Associate based in our branches in the Hamilton region. This permanent position will involve workin ...
Service Support Associate

5 days ago

Canada Life Assurance Company Hamilton, Canada

**Job Description**: · We are looking for a · **_Service Support Associate_** · As a · **Service Support Associate**, you will provide in-house service and administrative support to our client service team. With a focus on customer service, well-developed communication skills and ...
Guest Service Associate

1 day ago

TownePlace Suites by Marriott Hamilton Hamilton, Canada

**POSITION**:Guest Services Ambassador · **STATUS/LENGTH**: Full-Time · **HOURS OF WORK**:40 per week · **SUMMARY OF DUTIES**: · Reporting directly to the Guest Service Supervisor. With Sales administrative responsibilities that will be supervised by the Sales Manager, this posit ...

Hospitality Services Associate - St. Catharines, Canada - City of St. Catharines

Description

Financial Services Associate

Customer Service Associate