IT Technical Support - Vancouver, Canada - Seapeak

Seapeak
Seapeak
Verified Company
Vancouver, Canada

2 weeks ago

Sophia Lee

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Sophia Lee

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Description

Job Description:


Position:
IT Technical Support


Location:
Vancouver


Department:
Information Technology


Reports To:
Manager, Technical Support


Position Summary


The IT Technical Support position will perform a variety of duties related to supporting of our users, offices and vessels, providing a high level of 1st and 2nd line IT technical support and assisting with other functions of the larger IT team.

Involves installation, configuration and maintenance of computer hardware, software, systems, networks, mobile devices, printers, scanners and video conference equipment.

Troubleshooting and resolving computer hardware and software faults, managing inventory, creating user manuals, process documentation and administration / maintenance of the Active Directory and Office 365.

This role is 100% office-based from our office in downtown Vancouver.


Major Responsibilities

  • Monitors and responds to system, communications and client problems via our Zendesk ticketing system.
  • Deals with walkup requests and ticket/call escalations from thirdparty first line support.
  • Inputs issues and resolutions of problems into Zendesk with adherence to bestofclass ticket fundamentals.
  • Adheres to the employee onboarding/employee status changes/terminations (SAF) process and is responsible for the completion of all requirements for new hires, role changes and account termination.
  • Maintains local office IT equipment setup, managing spares and proactively refreshing hardware as required.
  • Installs, configures, modifies and tests computer hardware such as workstations, printers and other equipment such scanners, switches, network cards; installs and test software according to established procedures.
  • Have an understanding of server hardware and operating systems and be able to perform basic troubleshooting steps.
  • Performs Active Directory functions such as user network access permission, AD account administration, workstation administration and other AD administrative functions.
  • Performs Office 365/Azure administrative functions, including Teams and SharePoint setup and configuration.
  • Communicates with external vendors and partners regarding maintenance and incident support by performing duties such as problem escalation, remote support calls and troubleshooting where applicable.
  • Works with telecom providers to manage both mobile telephone connections and direct routing lines to Microsoft Teams.
  • Creates and maintains technical documentation (user guides, howto documents, local configuration information etc.).
  • Participates in the second level oncall rotation and ability to provide evening and weekend support whether in the office or remotely when required.
  • Provides IT Orientations and delivers IT related training for users.
  • Undertakes selfstudy to improve technical knowledge and keep current with new and upcoming technologies.
  • Leads or assists on IT projects and other duties as assigned.
  • Travels to other offices or visit vessels as required for operational support, upgrades, implementations, and projects.

Requirements (Knowledge, Skills & Abilities)

  • Postsecondary education, minimum 2 years, ideally taken information technology/computer systems related courses or equivalent experience.
  • Minimum 5 years' experience in a Helpdesk or Technical Support environment as a technician.
  • Professional qualifications (Cisco/Microsoft) advantageous.
About Us


Seapeak is one of the world's largest independent owners and operators of Liquefied Natural Gas ("LNG") carriers, providing LNG and Liquefied Petroleum Gas ("LPG") services primarily under long-term, fee-based charter contracts through its interests in 47 LNG carriers, 20 mid-size LPG carriers, and seven multi-gas carriers.

Seapeak's ownership interests in these vessels range from 20 to 100 percent. In addition, Seapeak owns a 30 percent interest in an LNG regasification terminal.
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