Field Service Representative - Cambridge, Canada - ATS Corporation

ATS Corporation

Verified Company

Cambridge, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Responsibilities include:

Develop and program software (PLC and/or PC based) specific to customer requirements.
Troubleshoot controls and electrical equipment at the customer's facility and make the necessary adjustments to bring equipment up to running status.
Utilize in depth knowledge of ATS technology to recommend efficient and cost effective solutions to customer needs
Report, troubleshoot and correct abnormal equipment conditions
Organize, communicate and complete work as per the project plan and customer requirements
Monitor for and act on opportunities to suggest additional tools or equipment necessary to better operate or maintain customer equipment.
Travel to both domestic and international customer locations for long and shortterm support.
Travel is typically 50 to 60%, but there could be periods of higher travel requests during service rotations per year
When required, lead onsite teams in the execution of project plans at customer site
Act as a liaison for the onsite team, ATS Project Management and the customer, ensuring project plans are communicated, and executed as per customer requirements and ATS agreement.
Coordinate thirdparty vendors and assist to resolve technical issues as required.
Complete detailed Service Report for the services provided on a daily/weekly basis. Ensure customer issues have been resolved through followup communication and project/case closure if required.
Participate in the rotational oncall remote support phone, providing 24 hour remote support to our customers when required by the business
Ensure that all business activities are performed with the highest ethical standards and in compliance with the ATS Code of Business Conduct.
During integration into Systems build you'll be required to perform all duties outlined in our Control Systems Software Designer Job descriptions
Required to work both independently at times and as part of a team.
Required to set an example of company culture with integrity and professional competence while on ATS property, customer site and traveling on ATS business.

Additional Information:

Education
A postsecondary diploma or degree specializing in programming/electrical engineering or equivalent. Database/Robot/Vision experience is an asset.

Experience- A minimum of five years of experience in a hands-on automation/control's environment.

Three+ years of experience programming Programmable Logic Controllers (PLC), and Human/Machine Interfaces (HMI) using Allen Bradley or Siemens software.
Possesses a demonstrated track record of efficiently diagnosing, troubleshooting and correcting malfunctioning automated machinery.
Possesses strong verbal and written communication skills.

- displays professionalism and has well-developed interpersonal skills with the ability to work with all levels of customer and ATS management in a multi-disciplined engineering environment under pressure.

An excellent understanding of pneumatics and hydraulics with a basic understanding of electrical and system controls
Proficient with Microsoft Word and Excel.

_ Join the Winning Team at ATS Automation, a great place to automate your future _Take your place among the best in the business, and grow your career with the Life Sciences division at ATS Automation. Join an environment where a passion for innovation is combined with an uncompromised commitment to quality.**We attract some of the most talented and motivated individuals from a range of fields, with our global offering and growth opportunities as we expand on a global scale.

Why Join ATS?

Be a part of a global organization that is a leader in its industry
Subsidized breakfast and lunch daily; free gourmet beverages coffee, tea and hot chocolate. Plus, Treat Day is every other week
Monthly "In-Chair Massage" clinic onsite with a Registered Massage Therapist
Ability to participate in a variety of charitable events
Social Club that offers BBQs and other social events throughout the year
Work with other bright, talented people and discover opportunities for professional growth
And much more

ATS is in compliance with the Accessibility for Ontarians with Disability Act (AODA), 2005 and will, upon request, assist those who may require specific accommodations due to a personal disability.

We would ask that those who require assistance to notify our offices as soon as possible if accommodation is necessary.