Key Holder/sales Associate - Leduc, Canada - Tory Burch

Tory Burch
Tory Burch
Verified Company
Leduc, Canada

2 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

JOB DESCRIPTION

RESPONSIBILITIES

Drive the Business & Deliver Results

  • Achievement of
    personal sales and metric goals:

  • Build and maintain new and existing customer relationships
  • Maintain a
    solid, organized client book which
    furthers your customer relationships and
    generates consistent, proactive sales volume:

  • Be aware of and react to the rhythm of your business, not just relying on walk-in traffic but through clienteling, outreach and event opportunities

Be Buddy/Team Player
-
Model behavior that reflects the company's core values
-
Appropriately manage conflict and take ownership for your part in the team dynamic

  • Demonstrate a high degree of
    maturity and integrity:
  • Contribute to a positive atmosphere that is
    fun, professional, productive and team oriented

Create the Customer Experience

  • Contribute to an environment that consistently delivers on the five stages of the
    transformational customer experience:
  • Demonstrate
    strong use of selling skills:
  • Ensure a high level of customer service through
    extensive product knowledge and product ownership:
  • Take
    ownership for the customer journey in your boutique
  • customize it for your customer demographic and develop & maintain productive customer relationships
-
Maintain a "One Company" perspective on charge sends, returns, and other such transactions that are critical to a positive customer experience


Represent the Brand
-
Understand and communicate the Tory Burch brand philosophy and lifestyle with each other and the customer
-
Emulate the brand aesthetic and embody a strong sense of fashion and an enthusiastic attitude:


  • Contribute to maintaining all brand and operating standards to support brand consistency
  • Assist in maintaining
    store presentation standards:

  • Leverage in-store technology to ensure every customer's experience is transformational

Operational Excellence
-
Perform store opening and closing procedures including counting register funds, completing bank deposits, opening and closing the registers and securing the facility

  • Ensure all
    sales and operational policies and procedures are maintained
-
Accurately process all POS transactions and capture of customer information **and assist when necessary with operational and back of house activities

  • Adhere to all policies and procedures with a
    focus on loss prevention and operational excellence:
  • Detailed oriented with ability to
    multi-task and prioritize work to prioritize work to produce desired outcomes.

PRIOR EXPERIENCE NEEDED

  • 24 yrs. experience in a high volume, customerdriven retail environment
  • Strong personal selling and customer relations experience, along with verbal and written communication skills.

REQUIREMENTS

  • Must have open availability for a flexible work schedule that meets the needs of the business, including overnights, evenings, holidays and weekend shifts.
  • Ability to lift (at least 40 lbs), carry, push, pull, squat, kneel, twist, turn, climb ladders, crawl, reach, bend and stand for extended periods of time.
  • Must be at least 18 years of age.

CORE SKILLS
-
Adaptable
  • Change before you have to:


  • Changes course easily

  • Knows when to be patient and when to push
  • Works well in the gray
  • Shows grace under pressure
  • Owns mistakes and learns from them
  • Balances multiple priorities

-
Entrepreneurial Spirit
  • Own it:
  • Takes initiative, doesn't wait for direction
  • Builds for the future
  • Takes personal ownership and accountability
  • Is resourceful in getting things done

-
Collaborative
  • No "I" in Tory:
  • Is self-aware and open-minded
  • Integrates the perspectives of others
  • Is direct but respectful
  • Communicates cross functionally
  • Knows when to get people involved and when to make a decision
  • Takes an inclusive approach
-
Client & Brand Focus
  • Put yourself in Tory's shoes:
  • Passionate about the brand and the work
  • Creates a transformational client experience
  • Makes decisions in the best interest of the company and our customers
  • Focuses on internal and external customers
-
Live the Values
  • Being "Buddy":
  • Keeps the "Buddy Values" alive (Kindness, humility, warmth, honesty, loyalty, compassion, integrity, and passion)
  • It's not just what you do, but how you do it
  • Contributes to a positive and productive environment

-
Functional Expertise
  • Know Your Stuff:
  • Has the skills necessary to perform the job
  • Keeps current on trends, skills, and practices
  • Puts learning into practice
-



FOR PEOPLE MANAGERS:

Team Builder - It's all about "We":

  • Sets team goals and roles
  • Develops, motivates and empowers
  • Delivers constructive and encouraging feedback
  • Holds people accountable for results
  • Recognizes high performance
-



FOR PEOPLE MANAGERS:
Change Leader - Change is the essence of life:

  • Challenges the current point of v
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