- Provide technical support on the product brand equipment for Service Techs, Service agencies, Sales and customers via phone, email, or possibly at a customer's location.
- Work closely with Management, Customer Service, Sales and Engineering to resolve escalated technical support issues evolving around the brands equipment in a timely manner.
- Warranty review of claims entered into the CPS system to determine if a warranty is accurate and meets the standards set by particular product brand.
- Provides technical assistance and service support for inquiries received, via phone or email from for Service Techs, Service agencies, Sales and customers.
- Identifies the source of inquiries received from for Service Techs, Service agencies, Sales and customers of the product brand.
- Must be able to read schematics for troubleshooting.
- Responds to routine correspondence requests for service assistance from Service Techs, Service agencies, Sales and customers.
- Maintains accuracy of service records and files from for Service Techs, Service agencies, Sales and customers of the product brand.
- Under direction of supervision and\or mentors, takes opportunities to educate themselves on product lines, service issues, and tools used in this area
- Participate in on-call rotation supplying technical support to customers and service agencies after normal business hours
- Ability to communicate well and with tact verbally and in writing.
- In depth knowledge of gas fired or electrical heated commercial cooking equipment AND boiler systems.
- A passport may be needed but not required at the initial hiring.
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service technician
3 days ago
GoodLife Fitness Toronto, CanadaEducation: · Expérience: · Education · Secondary (high) school graduation certificate · or equivalent experience · Experience · 1 year to less than 2 years · Health benefits · Dental plan · Health care plan · Durée de l'emploi: Permanent · Langue de travail: Anglais · Heures de ...
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computer service technician
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Canada Computer Service Toronto, CanadaEducation: · Expérience: · Education · College/CEGEP · Tasks · Inspect products to determine the requirements for repair · Inspect and test electronic equipment and assemblies · Diagnose and locate circuit, component and equipment faults · Test and adjust repaired products for ...
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automotive service technician
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Service Technician
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Service Technician
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Kampen Appliance Service Vaughan, Canada**This Is a Great Position For Aspiring Technicians** · Are you stuck in a low paying appliance repair job? Make more $$ servicing high-end appliances. The earning potential for appliance repair technicians who service high-end appliances is unlimited. Our experienced appliance r ...
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Sorbara Group of Companies Vaughan, CanadaSorbara is looking for a Service Technician to join our growing team · **About Sorbara Group of Companies**: · The Sorbara Group of Companies is a pioneering force in Ontario's real estate industry. Having operated commercial, industrial, office and retail properties, managed res ...
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Service Technician
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Motiontech Services Inc Vaughan, CanadaMotiontech Services Inc. was established in 1998. The business was started with the concept of providing a more technical approach to resolving mechanical problems in the air and fluid handling equipment industry. Over the course of the last few years, Motiontech Services Inc has ...
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Service Technician
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Trek Bikes Vaughan, CanadaA bit about us · Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you're on our team, you're taken care of, encour ...
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Service Technician
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Stage Windows & Doors Vaughan, CanadaGrow with us as a Service Technician at Stage Windows & Doors · **Company Overview**: · Stage Windows & Doors is a manufacturer of custom products tailored to meet client needs. With a facility located in Vaughan, we offer a variety of options and features that are designed to ma ...
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Service Technician
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AWD Vaughan, CanadaAluminum Window Designs, a leading manufacturer of windows and doors located in Vaughan, providing quality products to our customers for over 25 years, is looking for an experienced Service Technician. · Duties and Responsibilities: · - Travel to various job sites on a daily basi ...
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Plan Group Vaughan, CanadaDo you enjoy hands-on technical work? Do you thrive in a work environment that keeps you moving? Are you a team player who enjoys the chance to work independently? **_Take the leap and make your mark at Plan Group_** · We are currently looking for Service Technicians to join our ...
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Field Service Technician
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Mechanical Service Technician
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Global Furniture Group Concord, CanadaGlobal Furniture Group is looking for a **Mechanical Service Technician** to join our Allwood Division. This position works 100% on-site at our Steeles/Dufferin location and may require occasional Saturday availability. · As a member of the maintenance department for Allwood, the ...
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Service Technician Helper
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Service Technician Helper
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Vinylbilt Windows and Doors 2021 Inc. Concord, Canada**Position Overview**: · The Service Technician Helper will ensure outstanding quality of service is provided to our customers by repairing Vinylbilt's window products in the field and in a professional manner. The Service Technician will also provide administrative and warehousi ...
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Battery Service Technician
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Field Service Technician - Concord, Canada - Cleveland Range
5 days ago
Description
Provides technical support on incoming inquiries from Customers, Sales, and Service Techs and service agencies, regarding service and repair issues on electrical and gas cooking equipment. Working under close supervision, reviews and approves or denies warranty claims submitted into the CPS system by the Welbilt service network.
Major Accountability
Key Tasks and Responsibilities:
Specialized Skills, Knowledge and Abilities
Reports to: Technical Service Manager
Operations Hours: Monday to Friday / 9AM - 6PM.
Travel: 10%
