Account Coordinator - Etobicoke, Canada - Canadian Outdoor Equipment
1 week ago
Description
Account Coordinator
Do you have a passion for the outdoors and seek an opportunity to be in an industry you love? Are you an administrator and rapport builder eager to provide excellent customer service and find opportunities to grow established business? We are actively seeking a B2B Account Coordinator to be a part of our team
This role is suitable for Canada-based applicants only, who are located within a short commute to our offices in South Etobicoke.
Duties & Responsibilities
- Find opportunity to retain and grow customer revenue
- Provide white glove customer service tasks for all accounts
- Strategize and execute Product campaigns and Growth Initiatives with marketing and sales team to current accounts.
- Manage customer assets
- Manage After Sales Service to accounts including:
- Managing PK Clinic registration for customer's staff
- Processing warranties
- Monitoring Pricing
Experience
Account Coordinator working directly with B2B customers
Diploma or Bachelor Degree
Data Entry into CRM, Spreadsheets
Skill Set Required
- Reliable and selfdirected, proactively anticipating challenges and pivoting accordingly
- Ability to work both as a team player and independently
- Superior work ethic with attention to detail, diligent, organized, and resourceful
- Outstanding English language skills in verbal and written form
- High performer under the pressure of tight deadlines
- An excellent relationship builder with high emotional IQ, empathy and diplomacy
- A lifelong learner with a strong aptitude for retaining technical knowledge.
- Patient and adaptive to the many personality types and needs of various customers.
- Strong process driven, ability to align planning objectives
- Strong sense of confidentiality, Integrity and professionalism
Our Company Values
A relentless pursuit of delivering premium customer service
True team spirit that considers the impact on the team in all that we do.
Professional, authentic and thoughtful communication
Embodiment of Integrity with full transparency and accountability
A thirst for knowledge, understanding and personal growth
We Offer
- Medical/Dental/Vision/Life insurance copay
- Additional vacation/time off opportunities
- Year end Retention Bonus
This role is suitable for Canada-based applicants only, who are located or within a short commute to our offices in South Etobicoke.
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