Pt Sales Associate-2 - Richmond, Canada - Tory Burch

Tory Burch
Tory Burch
Verified Company
Richmond, Canada

6 days ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

JOB SUMMARY

JOB SUMMARY

RESPONSIBILITIES
Drive the Business & Deliver Results

  • Achievement of personal sales and metric goals.
  • Build and maintain new and existing customer relationships.
  • Maintain a solid, organized client book which furthers your customer relationships and generates consistent, proactive sales volume, following the standards of our clienteling philosophy.
  • Be aware of and react to the rhythm of your business, not just relying on walkin traffic but through clienteling, outreach and event opportunities.
Be Buddy/Team Player

  • Lead by example and model behavior that reflects the company's core values.
  • Appropriately manage conflict and take ownership for your part in the team dynamic.
  • Demonstrate a high degree of maturity and integrity.
  • Contribute to a positive atmosphere that is fun, professional, productive and team oriented.
Create the Customer Experience

  • Contribute to an environment that consistently delivers on the five stages of the transformational customer experience.
  • Demonstrate strong use of selling skills.
  • Ensure a high level of customer service through extensive product knowledge and product ownership.
  • Take ownership for the transformational experience in your boutique customize it for your customer demographic and develop & maintain productive customer relationships.
  • Maintain a "One Company" perspective on charge sends, returns, and other such transactions that are critical to a positive customer experience.
  • Have a thorough understanding and use of the technology tools that support the customer experience
Represent the Brand

  • Understand and communicate the Tory Burch brand philosophy and lifestyle with each other and the customer.
  • Emulate the brand aesthetic and embody a strong sense of fashion and an enthusiastic attitude.
  • Contribute to maintaining all brand and operating standards to support brand consistency.
  • Assist in maintaining store presentation standards.
  • Leverage instore technology to ensure every customer's experience is transformational.
Operational Excellence

  • Ensure all sales and operational policies and procedures are followed and maintained.
  • Accurately process all POS transactions and capture of customer information and assist when necessary with operational and back of house activities.
  • Adhere to all policies and procedures with a focus on loss prevention and operational excellence.
  • Have a proper understanding of the radio communication and all technology tools used instore, using proper etiquette.
  • Detailed oriented with ability to multitask and prioritize work to prioritize work to produce desired outcomes.

PRIOR EXPERIENCE NEEDED

  • 13 years of experience in a high volume, customerdriven retail environment.
  • Strong personal selling and customer relations experience, along with verbal and written communication skills.

REQUIREMENTS:


  • Must have open availability for a flexible work schedule that meets the needs of the business, including overnights, evenings, holidays and weekend shifts.
  • Ability to lift (at least 40 lbs), carry, push, pull, squat, kneel, twist, turn, climb ladders, crawl, reach, bend and stand for extended periods of time.

CORE SKILLS

  • Adaptable
  • Change before you have to


  • Changes course easily

  • Knows when to be patient and when to push
  • Works well in the gray
  • Shows grace under pressure
  • Owns mistakes and learns from them
  • Balances multiple priorities


  • Entrepreneurial Spirit

  • Own it
  • Takes initiative, doesn't wait for direction
  • Builds for the future
  • Takes personal ownership and accountability
  • Is resourceful in getting things done


  • Collaborative

  • No "I" in Tory
  • Is selfaware and openminded
  • Integrates the perspectives of others
  • Is direct but respectful
  • Communicates cross functionally
  • Knows when to get people involved and when to make a decision
  • Takes an inclusive approach
  • Client & Brand Focus
  • Put yourself in Tory's shoes
  • Passionate about the brand and the work
  • Creates a transformational client experience
  • Makes decisions in the best interest of the company and our customers
  • Focuses on internal and external customers


  • Live the Values

  • Being "Buddy"
  • Keeps the "Buddy Values" alive (Kindness, humility, warmth, honesty, loyalty, compassion, integrity, and passion)
  • It's not just what you do, but how you do it
  • Contributes to a positive and productive environment


  • Functional Expertise

  • Know Your Stuff
  • Has the skills necessary to perform the job
  • Keeps current on trends, skills, and practices
  • Puts learning into practice
  • FOR PEOPLE MANAGERS: Team Builder
  • It's all about "We"
  • Sets team goals and roles
  • Develops, motivates and empowers
  • Delivers constructive and encouraging feedback
  • Holds people accountable for results
  • Recognizes high performance
  • FOR PEOPLE MANAGERS: Change Leader
  • Change is the essence of life
  • Challenges the current point of view
  • Puts changes in context for the team
  • Exec
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