Service Technician - Vancouver, Canada - Kyocera Document Solutions Canada

Kyocera Document Solutions Canada
Kyocera Document Solutions Canada
Verified Company
Vancouver, Canada

1 week ago

Sophia Lee

Posted by:

Sophia Lee

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Description

Job Title:
Service Technician


Department:
Vancouver - Technical


Location:
Port Coquitlam, British Columbia


Reports to:
Director, Direct Operations


About the Company


When you join Kyocera Document Solutions Canada, you are joining an organization that is deeply rooted in the Philosophy of "doing what is right as a human being".

Through this Philosophy, our employees are passionate about providing best in class customer service through efficiency, accountability, and a sense of urgency all while putting knowledge to work to drive change.


The chance to do something meaningful, to challenge yourself, to be a part of change in an industry, to influence change, which does not come around every day.

If you are a passionate individual driven by challenges and want to be an agent of change and a driver of growth, then Kyocera Document Solutions Canada is the right company for you.


About the Role


As a
Service Technician at Kyocera, you will have the best of both worlds: working for a company with roots in the local community that also has Global reach along with selling products that have an unmatched reputation for productivity and reliability.


Major Duties and Responsibilities

  • Ensures the proper functionality as a unit by providing technical support and assistance to endusers, and KDA-NE staff as needed.
  • Repair, update/modification and product demonstrations of KDA-NE products.
  • Provide technical assistance to KDCA endusers and staff as needed.
  • Provide professional customer relation and communications.
  • Followup on all reschedules in a timely manner.
  • Track potential problemaccounts and resolve issues _prior_ to customer complaints.
  • Communicate to the Service Manger all machines performing below standards and reports all actions taken towards resolution.
  • Perform various or miscellaneous duties as prescribed by the Manager (i.e deliver supplies)

Qualifications

Required:

- 'outbound' position that requires a valid driver's license and vehicle (With compensation for vehicle usage).

  • Excellent technical analytical skills and proficiency in troubleshooting electromechanical equipment.
  • Excellent customer relations, organizational, verbal, and written communication skills.
  • Ability to work on projects independently ability.
  • Mechanical/Electrical Background
  • Computer Networking skills

Preferred:


  • Experience in the industry a plus
  • Bachelor's degree

Job Types:
Full-time, Permanent


Benefits:


  • Dental care
  • Extended health care
  • Life insurance
  • RRSP match

Flexible Language Requirement:

  • French not required

Schedule:

  • 8 hour shift
  • Monday to Friday

Experience:

Service Technician: 1 year (preferred)


Licence/Certification:

  • Driver's License (preferred)

Work Location:
On the road
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