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Winnipeg

    Passenger Service Sr Lead - Winnipeg, Canada - AGI Canadian Company

    AGI Canadian Company
    AGI Canadian Company Winnipeg, Canada

    3 days ago

    Default job background
    Full time
    Description

    Job Responsibilities:

    Be actively involved with all passenger service duties in your area (checking in passengers, luggage, and communicating with passengers, and coordinating ticket counter activities with vendors, flight and ground handling teams)

    Delegate passenger service duties in your assigned area (either a gate or ticket counter)

    Serve as point person to address passenger concerns and questions and make PA announcements to update passengers on flight statuses as needed

    Maintain gate security to ensure only properly ticketed passengers access the jetway

    Be responsible for conducting on-the-job training and coaching for new team members

    Observe and enforce all AGI and airline safety regulations and company policies

    Qualifications:

    Demonstrate strong communication skills to interact professionally with passengers, team members, and station leadership

    Demonstrate proficient computer skills

    Be at least 18 years of age and possess a high school diploma, GED or work experience equivalent

    Possess a valid driver's license with a clean driving record (only required for some airports)

    Be able to pass a drug screen and obtain airport security clearance which includes an extensive 10-year employment, criminal record, and residence background check

    If you are applying at the following locations: San Francisco (SFO), proof that you are fully vaccinated against COVID-19 with a vaccine recognized by the CDC is required for employment.

    Physical Requirements:

    Lift up to 70 pounds (32 kg) on a regular basis

    Stand, lift, bend, push and pull on a frequent basis and for extended periods

    Work around jet and machinery noises

    Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends, and holidays.

    The successful AGI team member brings their "A" game every day with energy and enthusiasm, respect for their team, and the highest regard for safety

    AGI employees should apply through ADPM/F Disabled and Vet Equal Opportunity Employer

    Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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