Afolabi Ajayi

A seasoned administrator with years of on the job experience that cuts across the banking and hospitality industry.

Meeting Coordination Supply Replenishment Workflow Coordination Report Generation Business Correspondence Writing Business Correspondence Confidential Document Control Transporting Files Performance Improvement Appointment Scheduling Financial Aid Application Review Data Organization Inventory Supplies Quickbooks Expense Reporting Data Entry Schedule Management Inventory Management Telephone Reception Strategic Planning Word Processing File Organization
Experience
Turning Leaf Services | Winnipeg, MB Administration Assistant 11/2023 - Current
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement Communicated corporate objectives across divisions through regular correspondence and scheduled status updates Trained employees in company and regulatory compliance requirements to promote conformance Assigned tasks and directed team of office clerks Monitored and evaluated personnel performance to complete annual
Office Management Attendance Records Preparation Administrative Support Office Equipment Maintenance Document Retrieval Bookkeeping Office Administration Payroll Liability and Deductions Social Media Management Scheduling Mail Handling Report Writing Business Administration Records Management Systems Memo Preparation Account Reconciliation Project Management Customer Relations Administrative Operations Multi-Line Phone Systems Travel Coordinationreviews, recommend advancement or address productivity concerns
Supervised hiring processes and vendor relationships to maintain smooth
operations for company
Learned and applied preferred systems for scheduling, purchasing and
problem-solving
Collaborated with leaders from other departments to achieve consistent
processes and maximize efficiency of resources
Oversaw corporate events designed to connect and support employees at
work and outside of work
Built excellent employee experience through culture of service and
execution of employee assistance programs
Maintained CRM database with customer updates and report generation
Aggregated and analyzed data related to administrative costs to prepare
budgets for corporate-level management
Maintained primary relationship accountability for clients, overall
servicing responsibility and client satisfaction to maximize profitability of
client relationships
Improved customer satisfaction scores through application of superior
conflict resolution and problem-solving skills
Oversaw appointment scheduling and itinerary coordination for both
clients and personnel
Improved office operations by automating client correspondence, record
tracking and data communications
Developed highly-efficient administrative team through ongoing coaching
and professional development opportunities
Integrated logistic systems into company processes to improve operations
and manage work orders and price changes.
Villa Picasso | Abuja, Nigeria
Administration Manager
01/2009 - 03/2023
Monitored office supplies to replenish needed inventory before depletion.
Organized workflows to improve efficiency and reduce operating costs.
Coordinated and conducted classes to teach procedures to new staff
members.
Created and implemented administrative processes and procedures to
prioritize job tasks and establish personnel responsibilities.
Organized office operations and procedures, including filing systems,
record keeping, data entry, mail distribution and other clerical services.
Recruited, trained and developed administrative team to support corporate
growth and objectives.
Planned and controlled budgets for contracts, equipment and supplies.
Monitored inventory levels of office supplies ensuring adequate stock at all
times.
Developed a comprehensive training program for new staff members to
ensure smooth integration into the organization's culture.
Reviewed incoming emails and responded accordingly within established
timelines.
Maintained an accurate database of company documents such as contracts,
invoices, vendor agreements .
Trained employees on best practices and protocols while managing teams
to maintain optimal productivity.
Automated office operations to optimize accounts payable and receivable,
customer correspondence and data communications.
Oversaw complex office support, managing records database, andorganizing contracts.
Monitored office inventory to maintain supply levels.
Provided guidance to staff on administrative issues such as payroll
processing, employee benefits administration.
Managed the recruitment process by sourcing candidates, conducting
interviews and onboarding new hires.
Oversaw CRM updates and backups, report generation and
troubleshooting requisition.
Read through contracts, regulations and procedural guidelines to verify
comprehension and compliance.
Represented work unit at meetings or conferences to serve as liaison for
requests or complaints.
Actively participated in weekly meetings with senior management to
discuss progress towards goals.
Implemented cost-saving strategies across all departments that resulted in
significant savings over time.
Pitched in to help with office tasks during busy periods and staff absences.
Tracked and analyzed expenditures to deliver budgets and financial
reports.
Built and implemented systems for lead generation, client management
and office operations.
Collaborated with project and department leaders to develop and
implement improvements to operational efficiency.
Identified and solved problems to enhance management and business
direction.
Analyzed internal processes and recommended and implemented
procedural or policy changes to improve operations.
Ensured compliance with organizational policies and procedures as well as
applicable laws and regulations.
Negotiated and reviewed contracts, rates and terms with current facilities
and suppliers.
Assisted in the development of administrative procedures and systems to
improve accuracy and efficiency.
Liaised with customers, addressed inquiries, handled meeting requests and
answer billing questions to provide outstanding customer care.
Performed budgeting duties including forecasting expenditures and
preparing financial reports.
Reviewed and approved department reimbursement requests, recording
transactions to maintain financial accountability.
Resolved complex problems related to administrative processes in a timely
manner.
Worked with management team to improve workflows and eliminate
unnecessary tasks.
Directed and oversaw office personnel activities.
Managed paper or electronic filing systems by recording information,
updating paperwork and maintaining documents.
Organized and maintained documents, files and records.
Created and maintained operations manual to document systems and
standards.
Supervised daily operations of the administrative team to ensure timely
completion of tasks.
Served as a liaison between the organization's leadership team and otherdepartments when needed.
Managed busy calendar for executive team, planning and preparing
meetings and communications.
Streamlined office processes and procedures to boost profits and
productivity and facilitate continuous improvements.
Established work procedures or schedules to organize daily work of
administrative staff.
Collaborated with vendors on procurement projects ensuring quality
products were delivered on time.
Managed purchase requisitions and approvals for all department
equipment and supplies.
Travel support and hotel reservations
Intercontinental Bank Plc | Nigeria
SENIOR ADMINISTRATION OFFICER
04/2006 - 12/2008
Represented company at internal and external forums and committees for
effective corporate communication and collaboration
Delivered advice and policy guidance relating to provisional project
management and business analysis resulting in Result
Cooperated with health and safety policies and identified and controlled
hazards for tasks, projects and activities
Managed staff development, underperformance issues and employee
relations to adopt consistent, fair and objective decision-making
Liaised with staff to manage information, develop systems and compile
reports using data to identify trends and take action to enhance
performance
Reported building and facility repairs, defects and security issues to
contractors and monitored progress toward resolutions
Provided continuous quality review and spearheaded procedures and
processes for program improvement
Developed and maintained productive relationships with internal and
external stakeholders to support increased business
Collaborated with key stakeholders to identify and deliver quality
enhancements
Coordinated school facility use with Job title to achieve equitable access
Partnered with Job title to implement and monitor policies and procedures
and recommend changes.
Intercontinental Bank Plc | Nigeria
REGIONAL ADMINISTRATIVE
OFFICER
04/2003 - 04/2006
Fleet management
Travel support
Procurement of all assets
Logistic support
Regional administrative services
Laising with suppliers and vendors in making sure only quality services
and products are delivered
Goods and inventory control
Gateway Bank Plc | Nigeria
ADMINISTRATIVE ASSISTANT
04/2001 - 04/2003
Answered multi-line phone system, routing calls, delivering messages to
staff and greeting visitors
Executed record filing system to improve document organization and
management
Scheduled office meetings and client appointments for staff teams
Sorted and distributed office mail and recorded incoming shipments for
corporate records.Education and Training
Area of certification, Tom Associates
06/2019
Ladoke Akintola University of Technology | Nigeria
Master Of Business Administration
04/2010
development completed in office management CIMA Professional Certificate | Accounting
05/2008
Chartered Institute of Management Accountants | Nigeria
Associate"s Degree in Accounting And Finance
11/2007
Chartered Association of Cost And Executive | Nigeria
Area of certification Training -Advanced office management and Administrative skills
Area of certification, Company Name - Timeframe
Accomplishments
Administrative Policies
Administrative Oversight
Administrative Assistance
Administrative Coordination
Administrative Procedures
Administrative Expertise
Administrative Documentation
Administrative Supervision
Administrative Skills
Administrative Organization
Administrative Support
Administrative Arrangements
Administrative Operations
Administrative Improvement
Administrative Duties
Administrative Proficiency
Administrative Leadership
Administrative Ability
Administrative Updates
Administrative Recordkeeping
Administrative Writing
Regional Delivery Management
Regional Office Management
Administrative Work Management
Administrative Management
Abilities
Administrative Support Specialist
Administrative Staff Supervision
Strong Administrative Proficiency
Administrative Staff Coordination
General Administrative Support
Excellent Administrative Abilities
Administrative Management
StrategiesAdministrative Cost-Reduction Unit Administrative Support Administrative Office Operations Coordination of Administrative Activities Administrative and Clerical Procedures Administrative and Office Support Administrative and Clerical Support
Languages
English Full Professional.
Additional Information
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. SKILLS Security Officer Supervision Officer Safety Protocols Commanding Officer Advisement Security Officer Evaluation Police Officer Assistance Security Officer Development Officer Personnel Information

Masters degree in Business Administration