System Development Specialist - Toronto, Canada - City of Toronto

City of Toronto

Verified Company

Toronto, Canada

2 days ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job ID: 41743

Job Category:
Information & Technology

Division & Section:
Customer Experience, CX Service Design & Delivery

Work Location:
Metro Hall, 55 John St, Toronto

Job Type & Duration:
Full-Time, Temporary Vacancy

Hourly Rate and Wage Grade:
$ $ 55.11 hourly

Shift Information:
Monday to Friday, 35 hours per week

Affiliation:
L79 Full-time

Number of Positions Open: 1

Posting Period: 27-Nov-2023 to 11-Dec-2023

Major Responsibilities:

Reporting to the Manager, 311 Project Management Office, the System Development Specialist (QA Analyst) provides expertise in the areas of Software QA/Testing of solutions for 311 Toronto.

Designs and conducts all levels of testing i.e., system, integration, regression, performance, security, usability, optimization/configuration, and coordinates user acceptance testing.
Performs requirements analysis duties as well as test cases design, test execution, documentation, and deployment preparation.
Creates test plans, test cases, executes test scenarios, documents result and delivers defect reports.
Liaises and coordinates with internal and external consultants in detailed systems deliverables and technical problem resolution.
Verifies enterprise inhouse developed/custom/packaged systems and systems changes.
Tests integrated systems to ensure system compatibility and proper functional integration.
Conducts quality assurance on departmental and external developments.
Provides testing support by providing technical assistance and troubleshooting.
Provides documentation and instruction/training to users of the system.
Conducts presentations, system demonstrations and system walkthroughs at project review meetings.
Participates as a team member in the execution of project plans providing technical expertise and advice re: testing tools, work effort estimates.
Contributes to postimplementation project reviews.
Recommends improvements to current methodologies, processes, standards, policies, and guidelines.

Key Qualifications:

University degree in computer science or a related discipline with extensive software testing experience in large scale IT solutions or the equivalent combination of education and experience.
Extensive knowledge of Quality Assurance (QA) Methodologies and experience in creating test scenarios and test cases based on business requirements documents and other artefacts.
Extensive experience in developing test scenarios, test cases and test data, executing the tests and analyzing the test results, recording bug/defects, and issuing and assigning preliminary severity level in a Defect Tracking System.
Experience in executing various technical and business testing activities such as Functional Testing, System Testing, Acceptance Testing, Integration Testing, Regression Testing, Endtoend Testing and Performance Testing.
Experience using Defect tracking and Project/Test tools
JIRA, Confluence, HP ALM and X-Ray or similar test management tool).
Solid understanding of System Development Life Cycle, Defect Life Cycle and Testing Life Cycle with a strong experience with software testing practices.
Effective analytical skills with strong attention to detail.
Excellent verbal and written communication skills, able to effectively communicate in cross functional groups. Comfortable working in a fastpaced dynamic environment.
Excellent organization and time management skills, as well as strong influencing and negotiating skills to achieve results.
Certification in Software Quality is an asset.

You must also have:

Working experience of software testing in a customer relationship management (CRM) systems environment, preferably Salesforce CRM
Ability to work in Fast Paced Environment, meeting deadlines and stressful situations.
Strong customer service orientation along with a demonstrated ability to establish and maintain effective stakeholder relationships.
Ability to work effectively as a team member, collaboratively with others in multidisciplinary team environment and work independently, as required.
Advanced time management and estimation capabilities, and ability to perform several tasks and projects concurrently.
Knowledge of current and emerging technologies and skills to evaluate and recommend new technology for introducing a complex technical environment.
Ability to work flexible hours including days, afternoons, nights, and weekends, as required.
Ability to be on call for support of production systems, as required.

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