Service Delivery Assistant - Ottawa, Canada - Ministry of Labour, Immigration, Training and Skills Development

Ministry of Labour, Immigration, Training and Skills Development
Ministry of Labour, Immigration, Training and Skills Development
Verified Company
Ottawa, Canada

2 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

Are you an administrative professional committed to providing excellent customer service? If so, consider this opportunity to provide a range of administrative, program and financial support services related to employment programs to support our Employment and Training Division.


The Ministry of Labour, Immigration, Training and Skills Development's Employment and Training Division supports programs and services that ensure a skilled workforce.


We lead the regional operational delivery of programs and services in the employment and training space including workforce development, apprenticeship, employment, training, and responding to local changes in the labour market.

We are focused on working collaboratively with external partners to meet the employment and training needs of Ontarians.


We are committed to creating a culture that supports our forward-looking vision and mission while also enabling an inclusive, collaborative, and coordinated organization.

In doing this, we continue to build a diverse, inclusive, accessible and respectful workplace where all can contribute.

We are committed to including diverse perspectives and experience using an equity and antiracism lens.

The Employment and Training Division is committed to work in a respectful and collaborative manner with underrepresented groups targeted by systemic inequities.


Advance your career and make a difference in the lives of Ontarians with this opportunity in the Employment and Training Division.

Service Delivery Assistants are at the forefront of a changing environment working with stakeholders and assisting clients who are entering and re-entering the labour market.


Note:
Flexible work arrangements including flexible hours, telework (remote work) and compressed work week may be considered.


AMENDMENT:
Changed to an Open posting.


OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism: We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.


Visit the OPS Anti-Racism Policy and the OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.


We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's Human Rights Code.

Refer to the "How to apply" section if you require a disability-related accommodation.


What can I expect to do in this role?: You will:

  • Provide a range of administrative and program activities related to employment programs including the invigilation and marking of written trade, modular and other examinations to support service delivery
  • Prepare a variety of correspondence and other materials for clients and/or staff
  • Process contracts and enter information into database systems
  • Work closely with unit staff to respond to and coordinate ministry requests for information and reporting requirements
  • Provide financial and budget management support services
  • Process office accounts payables and receivables

How do I qualify?:


Mandatory:


  • You must possess oral advanced and written advancedminus written French language skills. Your proficiency level will be confirmed before hire.
  • You will be required to travel frequently.

Communication Skills:


  • You have demonstrated communication, interpersonal and customer service skills to deal effectively with clients both in person and over the phone (e.g. explain procedures and recommend problem resolution) and prepare correspondence and reports.
  • You are able to gather information from clients, and maintain confidentiality, tact and diplomacy when working with members of the public.

Knowledge:


  • You have knowledge of procedures, guidelines, processes and practices related to financial administration (e.g. invoice payment, budgeting and forecasting, supply and inventory maintenance) and general office administration including electronic filing systems and records management.
  • You have an understanding of employment services and related programs and activities.

Other Essential Skills:


  • You have analytical, reasoning and problemsolving skills.
  • You have extensive planning, organizing and coordinating skills to handle multiple projects as well as perform regular duties.
  • You are able to work in a team environment.

Additional Information:


Address:


  • 1 Bilingual English/French Permanent, 347 Preston St, Ottawa, East Region, Criminal Record Check

Compensation Group:


  • Ontario Public Service Employees Union
  • Understanding the job ad definitions
    Schedule:
  • 3.7
    Category:
  • Administrative and Support Services
    Posted on:
  • Friday, November 24, 2023
    Note:
  • This ad is also available in French.
Required security screening checks along with your written consent, will be sent to t
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