Guest Services Agent - Winnipeg, Canada - Canad Inns

Canad Inns

Verified Company

Winnipeg, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Basic Function:

The primary purpose of this position is to maintain excellence in customer service. You play an integral role in the ongoing relationships being built with every client that visits your property.

First impressions mean everything Your friendly and outgoing nature, as well as your flair for detail and outside-the-box thinking, will guarantee every client you personally interact with will remember their experience you helped create.

Building memories is something that is important to you.

You present your own special brand of "Canad Hospitality" to everyone you come in contact with during your busy day.

Co-workers appreciate the positive energy you bring to the team, as well as your inherent ability to have fun while maintaining a high degree of professionalism.

Your smile and attitude are infectious

Key Accountabilities/Responsibilities:

Accept general mail and sign for deliveries, but forward to the GM for sorting;
Arrange for shuttle services, if required;
Assist with all guest needs;
Block and preregister for guests as instructed;
Check Canad Inns website for news and updates;
Communicate with all hotel departments efficiently, and maintain the function board in the hotel lobby;
Complete all transactions and daily deposits, and verify float counts;
Confirm sufficient supplies are ready and available to last the entire shift;
Direct phone calls as necessary;
Ensure incidental services (movies, phones, video games, etc.) are active or restricted as per guest requests or as instructed;
Explain all hotel amenities, hours of operations and hotel policies to guests;
Greet each guest in a friendly and polite manner;
Keep track of Lost & Found items;
Maintain a room inventory;
Manage all databases and reports regularly and accurately;
Monitor surveillance equipment regularly, and ensure it is in good working order;
Operate the switchboard efficiently, directing all calls accordingly;
Perform checkins and checkouts as required and verify all information for accuracy;
Post payments and deposits accordingly;
Process gift card purchases and redemptions and post accordingly;
Program wakeup calls;
Provide area directions and information;
Review and file Housekeeping sheets and Maintenance work order forms;
Take all special requests and lists for Property or Outlet purposes;
Thank guests as they leave the premises;
Update currency rates;
Verify reservations upon guest arrivals.