Communications Operator - Brampton, Canada - City of Brampton

City of Brampton

Verified Company

Brampton, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job Description:

_ This position will be concurrently posted externally_:

JOB TITLE:
COMMUNICATIONS OPERATOR - PROBATIONARY

DEPARTMENT:
Fire and Emergency Services

POSTING NUMBER:105323

NUMBER OF POSITIONS:
1

JOB STATUS & DURATION:
Full Time Permanent

HOURS OF WORK:42 hour workweek / shift work / variable hours

LOCATION:
you will report to the location of JFCC Brampton.

STARTING SALARY:
$64,744.00 per year

JOB TYPE:
Union

POSTING DATE:
April 12, 2023

CLOSING DATE:
May 3, 2023

AREA OF RESPONSIBILITY:

Reporting to the Division Chief, Communications, this position is responsible for receiving and directing calls and dispatching appropriate resources across several fire stations, while maintaining a high level of customer service during emergency and nonemergency situations.
Receives fire and emergency calls and dispatches fire apparatus and personnel for Brampton, Mississauga and Caledon fire stations, through the Joint Fire Communications Centre;
Operates console equipment, including telephone, radio, status control and computeraided dispatch, while quickly analyzing information received from callers in order to dispatch the required apparatus and personnel;
Responds to nonemergency general inquiry calls and redirects if appropriate;
Elicit and understands direction and geographical information in a demanding, multitasking, team environment;
Maintains radio contact with all vehicles, both at emergencies and other communication centre activities;
Exercises good judgement and follows established procedures in decision making responsibilities within the Emergency Services division;
Performs system tests, maintains accurate records and other communication functions as required;
Performs other similar and related duties as assigned.

SELECTION CRITERIA:

EDUCATION:

Grade 12 education or equivalent secondary education as established by the Ontario Ministry of Education;
Graduate of a postsecondary Emergency Services Dispatch accredited certification OR previous Emergency Services Communications Centre experience;

REQUIRED EXPERIENCE:

Must be willing and able to wear all required uniform clothing and/or personal protective equipment as assigned/required;
Must be able to work variable hours including nights, weekends and holidays as scheduled.
Must possess and maintain a valid, nonprobationary, Class "G" Ontario Driver's License;

OTHER SKILLS AND ASSETS:

Demonstrated communication skills, both written and verbal;
Demonstrated ability to speak clearly and precisely while under stressful situations;
Demonstrated ability to work independently and within a team environment;
Demonstrated customer service and public relations skills;
Demonstrated reliability;
Proficiency with Microsoft Office Suite;
Ability to handle sensitive and confidential information;
Ability to perform radio dispatch duties in an often demanding and stressful emergency environment;
Possession of both a postsecondary Emergency Services Dispatch accredited certificate and previous Emergency Services Communications Centre experience is preferred.
Good knowledge of streets, fire station locations and Peel Region geography is an asset.

- **_