Computer Technician - Québec, Canada - Dawson College

Dawson College

Verified Company

Québec, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Nature of the Work:

The principal and customary work of the employee in this employment class consists in performing technical duties related to network, computer and peripherals, and providing technical support to users

Responsibilities:

Participate in the overall computer support of the Dawson community via the Helpdesk;
Maintain and upgrade software in labs and faculty offices;
Works with the Coordinator of IT Operations and with the departments to determine the software configuration and imaging requirements;
Works with the Network technician to maintain the network infrastructure in labs and offices.
Use SCCM to create and configure virtual masters, and to image lab machines;
Post notices for labs when needed, outlining new procedures and status updates;
Assist in the maintenance and troubleshooting of VDI workstations;
Diagnose computer hardware and software problems, employing various utilities, where applicable, place service calls where necessary;
Follow approved IST procedures for Helpdesk delivery;
Perform other duties as required by the Helpdesk manager.

Requirements:

Qualifications:
To have a diploma of college studies (DEC) in an appropriate specialty or a diploma or an attestation of studies which is recognized as equivalent by the competent authority.
Conditions:
Proven knowledge of Windows 10 operating systems;
Proven knowledge of SCCM;
Proven ability to troubleshoot computerrelated software and hardware;
Knowledge of Network infrastructures;
Knowledge of Horizon and VMWare;
Advanced English communication skills and basic conversational French skills (testing may be required);
Excellent customer service skills;
Attention to detail and accuracy;
Ability to organize work and meet deadlines;
Ability to work in a team and autonomously.

Comments:

Please note that a cover letter addressed to Laura Smith is mandatory. If your work experience has changed since your last visit, be sure to attach an updated resume.