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    Document Processing Clerk - Toronto, Canada - Equest

    Equest
    Equest Toronto, Canada

    2 weeks ago

    Equest background
    Description
    Description & Requirements

    About Maximus

    At Maximus, we share an authentic desire to do something meaningful to help others succeed. We apply our deep operational expertise, technology innovation, and digitally enabled citizen engagement in new ways and help governments solve complex problems.

    Maximus has been reinventing the way government agencies engage with citizens and are sought out by governments to solve complex problems. By supporting various Healthcare Administration, Employment and Citizen service programs worldwide in the United States, Australia, Italy, Saudi Arabia, Singapore, South Korea, Sweden and the United Kingdom.

    Our mission is to affect fundamental change in the lives of every individual with whom we engage and at every touchpoint. But ultimately, what we do is improve people's lives. And that is a testament to the ingenuity, commitment, and compassion everyone brings to their role at Maximus and their dedication to connecting citizens with the services they need from Government agencies.

    We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process

    **This is a fixed term opportunity. 3-6 month contract.

    Department Overview

    In 2011, the Ontario Ministry of Health and Long-Term Care (MOHLTC) selected Maximus to manage Administrative Services for the Ontario Drug Benefit (ODB) Program. The ODB Program provides prescription drug benefit coverage for participating clients - including those who are most vulnerable and low income, who would otherwise be unable to afford critical and costly medication. Maximus manages more than 2.6 million ODB client accounts for recipients receiving prescription drug benefits coverage for products and services under the ODB Program.

    Role Summary

    As a Document Processing Clerk, you will be responsible to handle and to prepare incoming and outgoing documentation received from multiple sources for review and adjudication. You will play a key role in the administration of established policies and procedures utilizing multiple systems to ensure documents are validated, processed, and handled appropriately while working in a dynamic fast face environment.

    Key Responsibilities
    • Input accurate new account information into the client database
    • Manage, respond, and execute service requests within the allotted time frame
    • Update and print the proper correspondence letters to our clients
    • Meet and exceed monthly and daily processing targets
    • Ability to adapt to changing work targets and processing queues
    Education and Experience
    • High school diploma or GED Equivalent, may be subject to standardized testing
    • At least one year of experience as a document processor, or in a similar role.
    • Proficiency in basic computer software, such as Microsoft Word, Excel and Outlook
    • Excellent organizational and communication skills
    • A quick learner with the ability to work independently
    Knowledge, Skills and Abilities
    • Strong verbal and written skills required
    • Self-starter who will take the initiative to obtain solutions and are able to stay focused; pay attention to detail and follow established operating procedures
    • Comfortable working independently and within a team environment. You have the ability to multitask and embrace change
    • Ability to work in a statistically driven environment, measured by quality and productivity goals
    • Proven ability to multitask and exhibit excellent attention to detail while consistently following established procedures and processing transactions
    • Must be self-motivated, and able to work independently and in a team environment
    • Good analytical skills and technical aptitude for using a variety of computer applications
    • Able to learn and quickly adapt to changes
    Wage: $17 per hour


    EEO Statement
    Maximus is passionate about our employees and place their well-being at the center of our people strategy. We are committed and proud to build a workforce that reflects the communities we serve. We value diversity, equity and inclusion and invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, ethnic and cultural origins, sexual orientations, veterans and gender identities recognizing that this is paramount for the growth and success of our organization.
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