- Bachelor's Degree
- 6-8 years experience
- Process project management savvy
- Insights/customer-minded & analytical
- Omni-channel/digital marketing savvy
- Experience working in agile environment specific to digital media
- Experience developing personalized, data-driven marketing programs to increase customer loyalty
- Communications skills - leading meetings, work sessions, brainstorming, planning sessions, iterations and briefing development discussions; presentation skills
- Direct experience in e-commerce an asset
- People management/leadership
- Agency experience and asset
- Retail experience is an asset
Find Jobs
-
Manager, Omni Innovation Project
3 days ago
Walmart Canada Mississauga, Canada**Position Summary... **:The Manager, Omni Innovation Project is responsible for developing and driving forward projects within the team's purview. This role will play a key role in assessing, testing, and launching new value propositions to move forward OMNI strategy and drive g ...
-
Customer Operations Leader
1 day ago
Indigo Books & Music Mississauga, CanadaCompany Description · Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores acro ...
-
Project Manager, Design
22 hours ago
Walmart Mississauga, Canada**In addition to base salary, Walmart total compensation may also include bonus incentives, stock options, and more.** · **Position Summary...** · The Design Project Manager role will support Walmart Canada's Design Team as the Design gatekeeper for all format and special project ...
-
Gestionnaire, Étagère Numérique Assoc Mgr
22 hours ago
Keurig Dr Pepper Mississauga, CanadaAperçu de l'emploi: · **Associate Manager, Digital Shelf** · The shopper's journey to purchase is a rapidly changing experience as the shopping environment evolves with new retail platforms and opportunities to grow, all of which require a seamless experience and voice to meet th ...
-
Gestionnaire, Étagère Numérique Assoc Mgr
22 hours ago
Keurig Dr Pepper Mississauga, CanadaJob Overview: · **Associate Manager, Digital Shelf** · The shopper's journey to purchase is a rapidly changing experience as the shopping environment evolves with new retail platforms and opportunities to grow, all of which require a seamless experience and voice to meet that sho ...
-
Manager, Demand Planning
3 days ago
Walmart Canada Mississauga, Canada**Position Summary... **:This position is responsible for the Demand Planning aspect within their respective Omni business segment. The ongoing goal of this position is to continuously improve availability and simultaneously meeting inventory targets by improving forecast accurac ...
-
Sales Operations Summer Associate
2 days ago
Bayer Mississauga, Canada**At Bayer we're visionaries, driven to solve the world's toughest challenges and striving for a world where ,Health for all, Hunger for none' is no longer a dream, but a real possibility. We're doing it with energy, curiosity and sheer dedication, always learning from unique per ...
-
Manager, Demand Planning
22 hours ago
Walmart Mississauga, Canada**In addition to base salary, Walmart total compensation may also include bonus incentives, stock options, and more.** · **Position Summary...** · This position is responsible for the Demand Planning aspect within their respective Omni business segment. The ongoing goal of this p ...
-
Specialist Creative Integration
1 day ago
Sobeys Mississauga, Canada**Requisition ID**:179787 · **Career Group**:Corporate Office Careers · **Job Category**:Creative Integration · **Travel Requirements**:0 - 10% · **Job Type**:Full-Time · **Country**:Canada (CA) · **Province**:Ontario; Manitoba; Nova Scotia · **City**:Mississauga · **Location**:T ...
-
Bioresp Sales Representative
22 hours ago
AstraZeneca Mississauga, CanadaAt AstraZeneca, we pride ourselves on crafting a collaborative culture that champions knowledge-sharing, ambitious thinking and innovation - ultimately providing employees with the opportunity to work across teams, functions and even the globe. · Our dedication to sustainability ...
-
Consumables Assistant Manager
22 hours ago
Walmart Canada Mississauga, Canada**Position Summary... **:To support the Store Manager and manage store operations according to Company guidelines and lead Associates to ensure friendly, helpful service and drive profitable store sales. · **What you'll do...**: · Job Responsibility #1 As a member of the Store Ma ...
-
Merchant
2 days ago
Walmart Canada Mississauga, Canada**Position Summary... **:The Merchant designs, develops, and executes strategies for medium-complexity categories, as determined by established sales, qualitative, and quantitative criteria, in partnership with cross-functional specialist teams that achieve profit and loss delive ...
-
Edgewell Personal Care Brands Mississauga, CanadaEdgewell is a global team of over 6,000 visionaries, doers and makers. Our secret is people, and we have an inspiring and collaborative global force of them. Our portfolio of over 25 brands touches lives in more than 50 countries by making useful things joyful. Together, we reima ...
-
Oncology Sales Representative
1 day ago
AstraZeneca Mississauga, CanadaAt AstraZeneca, we pride ourselves on crafting a collaborative culture that champions knowledge-sharing, ambitious thinking and innovation - ultimately providing employees with the opportunity to work across teams, functions and even the globe. · Recognizing the importance of ind ...
-
Advanced Analytics Manager
2 days ago
AstraZeneca Mississauga, CanadaAt AstraZeneca, we pride ourselves on crafting a collaborative culture that champions knowledge-sharing, high-reaching thinking and innovation - ultimately providing employees with the opportunity to work across teams, functions and even the globe. · Recognizing the importance of ...
-
Customer Service Administrator
2 days ago
Provincial Smart Home Services Etobicoke, Canada_**Responsibilities**:_ · - Submitting funding documents on vault and updating salesforce · - Updating opportunities that are on install scheduled and in progress and calling customers that need to be booked for pending install · - Uploading all pre-install, post-install and mode ...
-
Marketing Associate
22 hours ago
Spec Furniture Etobicoke, CanadaSpec Furniture Inc. is a Toronto-based contract furniture manufacturer conveniently located near the major roadways of Highways 427 & 401. · We've been in business since 1991. Spec Furniture Inc. has been manufacturing quality seating and tables for our customers all over North A ...
-
Anthropologie Service
3 days ago
URBN CANADA RETAIL, INC. Oakville, CanadaThe Service and Selling Manager directs the service, selling, and styling to achieve an engaging and inspiring store environment. This can include development of others, collaborating with key partners, and supporting store operations and visual needs. _ · Customer Experience · - ...
-
Anthropologie Customer Associate
22 hours ago
URBN CANADA RETAIL, INC. Oakville, Canada Part timeA Customer Associate contributes to driving sales through providing a genuine and unique experience to each customer._ · Customer Experience · - **Customer Connection**: initiates genuine conversation to engage with the customer in a personalized way where all customers feel welc ...
-
Department Manager: Service
22 hours ago
Anthropologie Oakville, Canada Full timeOVERVIEW · The Service and Styling Manager directs the service, selling, and styling to achieve an engaging and inspiring store environment. This can include the development of others, collaborating with key partners, and supporting store operations and visual needs. · RESPONSIBI ...
Senior Manager, Omni Communications - Mississauga, Canada - Walmart Canada
Description
Position Summary...
The Sr. Mgr., Omni-Communications is responsible for designing and deploying strategies for the active acquisition of new customers for all Omni-channel programs including but not limited to Online Grocery, Pickup and Ship from Store. This role will also ensure that customer service tactics and strategies are being deployed to drive loyalty with to include proactive relationship mgmt. and reactive problem resolution.What you'll do...
Lead the design, development and deployment of marketing acquisition strategies to drive sales and adoption of omni-channel propositions such as Online Grocery, Pickup and Ship from Store including Digital, Store signage and Awareness.
Develops and supports the implementation of acquisition solutions by identifying business needs; building relationships and partnerships with key stakeholders; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and adapting to competing demands, organizational changes, and new responsibilities.
Works directly with the core marketing team to reduce Cost Per Acquisition/Cost Per Order by leveraging the synergies of the larger organization.
Liaise with the Finance and Analytics teams to measure and analyze the impact of acquisition strategies on overall P and L for both the Online Grocery business as well as total Ecommerce. Deliver results by spending at or below annual marketing budget allocation.
Develop communication plans and cadence, in conjunction with Central Operations, to inform and engage retail store teams on new dispensing propositions and ecommerce programs. Lead the design of all other internal marketing and change management needs.
Leads the customer service team by defining strategies and deploying tactics that optimize customer retention and loyalty.
Ensures that customer concerns are dealt with professionalism and call centre operations are being run efficiently and within the guidelines of ecommerce specific SOP's.
Ensures that the customer service team is managing social platforms are being moderated with the right tone that drives brand advocacy and affinity.
Qualifications & Experience
Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Walmart will accommodate the disability-related needs of applicants and associates as required by law.
Primary Location...
1940 ARGENTIA RD, MISSISSAUGA, ON L5N 1P9, Canada