Jobs
>
Vancouver

    Close: Customer Success Manager - Vancouver, BC, Canada - Philpar

    Philpar
    Philpar Vancouver, BC, Canada

    2 weeks ago

    Default job background
    Description

    Close:
    Customer Success Manager (100% Remote)
    Close is a bootstrapped, profitable, 100% remote, ~80 person team of thoughtful individuals who value autonomy and impact. We startups & SMBs.

    Since 2013, we've been building a CRM that focuses on better communication, without the hassle of manual data entry or complex UI.


    Our goal:
    double the productivity of every sales rep.

    We are growing our Customer Success Team of 8 to help serve more customers We are specifically looking for someone to help with new customer onboarding and identify high-growth customers.

    You're comfortable working in a fast-paced environment with a small and talented team where you're supported in your efforts to grow professionally.

    You're able to manage your time well, communicate effectively and collaborate in a fully distributed team.
    You have excellent written and verbal communication skills and are comfortable working autonomously in an asynchronous, remote environment. You have a high emotional intelligence, and possess the ability to understand and empathize with the needs of others. Preference is given to candidates who have experience working in a startup environment.

    The newest member of the Customer Success team will work closely with high growth customers, ensuring they have the tools, knowledge, and set up to be successful in Close and in sales.

    This role will work the majority of time in a 1:1 capacity with individual customers, but will also contribute to the team's digital engagement strategy.

    This role reports to the Manager of Customer Success, Meghann O'Brien .

    Onboard new customers with an emphasis on creating a solid sales process and strategically mapping new customer data. Onboarding and follow-up training includes opinionated sales process advice, sales education, data consultation, and teaching the Close sales philosophy.

    Work with existing customers to increase the value they receive from our service and identify and create an action plan for those customers who are rapidly growing and who may need extra love.

    Build strong customer relationships and use these to negotiate and close annual renewal agreements with high-growth customers, ensuring their long-term commitment to and success with our platform.

    Collaborate with other Success team members and teams at large (Sales, Support, Partnerships, Marketing, Product) to deploy resources for customers and gather information for company insight as needed.

    Host roundtables, webinars and other types of virtual events to boost information and resources for the Close community.

    Assist on virtual engagement strategy by creating /contributing to written and video content on platform best practices and Close sales philosophy.

    3 years experience with B2B SaaS in a Customer Success or implementations role
    ~ Extremely well-informed in the SaaS product ecosystem, particularly products that cater to startups and SMBs.
    ~ 2) experience working for a CRM platform or a sales enablement tool or
    ~100% remote company (we believe in trust and autonomy)
    ~ Choose between working 5 days/wk (standard full-time) or 4 days/wk @ 80% pay
    ~Medical, Dental, Vision with HSA option (US residents)
    ~ Build a house you want to live in Examine long-term thinking and action
    ~ Productivity, Quality & Impact:
    We don't track hours.

    We trust you're an adult and know best how to prioritize, meet your goals and contribute at a high level.


    Asynchronous communication & collaboration:
    In general, we don't have strict policies, we have guidelines.

    Work/Life harmony is an important part of our business - we believe you bring your best to work when you practice self-care (whatever that looks like for you).

    We're a collection of talented humans, rich in diverse backgrounds, lifestyles, and cultures. These gatherings are an opportunity to strengthen the relationships within our global community.

    Our team is growing in more ways than one - in the last few years, we've launched 24 babies (and counting).

    Unanimously, our favorite and most impactful value is "Build a house you want to live in." We strive to make decisions that are authentic for our people and help our customers become more successful.

    #
  • LifeWorks

    Customer Success Manager Sénior H/F

    2 weeks ago

    LifeWorks British Columbia, Canada

    Senior Customer Success Manager - TELUS Health page is loaded Senior Customer Success Manager - TELUS Health · Postuler locations Calgary, Alberta, Canada Vancouver, British Columbia, Canada time type Temps plein posted on Publié il y a 9 jour(s) job requisition id R-15298 À TEL ...

  • Real Estate Webmasters

    Customer Success Manager

    2 weeks ago

    Real Estate Webmasters Vancouver, Canada

    REW is looking for an experienced Customer Success Manager (CSM) to join our high tech, high performing team. We are excited to welcome the next REW Customer Focused Superstar to be working proactively with our account management team and provide best in class experience for our ...

  • VoPay International Inc.

    Client Success Manager

    2 weeks ago

    VoPay International Inc. Vancouver, Canada

    **About VoPay International Inc.** · VoPay is a leader in payment innovation, digitizing direct bank payments with speed and transparency. The VoPay Platform enhances how businesses initiate and accept financial transactions using a single, open API. At VoPay, we have one goal: t ...

  • Strive Gaming

    Partner Success Manager

    3 weeks ago

    Strive Gaming Vancouver, Canada

    Salary: · **About Strive Gaming** · Strive Gaming is in a state of hyper growth and there has never been a better time to join. Strive Gaming is the first iGaming platform business specifically set up to satisfy the modern, multi-state requirements of North American operators wit ...

  • Ntirety

    Customer Success Manager

    3 weeks ago

    Ntirety Vancouver, Canada

    **COMPANY OVERVIEW**: · When it comes to a cybersecurity crisis, the question is not if, but when it will happen - that's why Ntirety's mission to provide proactive compliant security is crucial in today's business landscape. No matter what role or department you work in, being a ...

  • illumin

    Client Success Manager

    3 weeks ago

    illumin Vancouver, Canada

    illumin is a leading technology company that provides marketers with a one-stop solution for omnichannel digital advertising with best-of-category return on advertising spend. Our journey automation technology, · **illumin, **offers planning, buying and real-time intelligence fro ...

  • Ntirety

    Customer Success Manager

    3 weeks ago

    Ntirety Vancouver, Canada

    **COMPANY OVERVIEW**: · When it comes to a cybersecurity crisis, the question is not if, but when it will happen - that's why Ntirety's mission to provide proactive compliant security is crucial in today's business landscape. No matter what role or department you work in, being a ...

  • Shiftboard

    Customer Success Manager

    2 weeks ago

    Shiftboard Vancouver, Canada

    We are looking for the next member of our outstanding customer success team Customer Success Managers are responsible for client retention, satisfaction, and interaction with multiple internal functions. You will interact with customers on a regular basis, providing them with sup ...

  • Kobalt Security Inc.

    Customer Success Manager

    2 weeks ago

    Kobalt Security Inc. Vancouver, Canada

    Customer Success Manager · At , our mission is to solve cyber security for SMBs at scale. We believe small businesses are the engine behind innovation and growth. Understanding the challenges that our customers have enables us to design and refine scalable cyber security services ...

  • Maximizer CRM

    Customer Success Manager

    3 weeks ago

    Maximizer CRM Vancouver, Canada

    **About the Role**: · At Maximizer, we strongly believe that the success of a company depends entirely on its people. We seek self-motivated team players who appreciate a performance-driven work environment rooted in creativity, professional development, integrity, and open commu ...

  • Teck Resources Limited

    Manager, Customer Success

    1 week ago

    Teck Resources Limited Vancouver, Canada

    **Summary**: · Reporting to the Program Manager, Customer Success, the newly created role of Manager, Customer Success will facilitate the customer experience, be the face of Teck's Digital Analytics group to customer(s) and will be a strategic partner and account manager helping ...

  • Pantheon Systems, Inc

    Customer Success Manager

    2 weeks ago

    Pantheon Systems, Inc Vancouver, Canada

    **We are excited to announce our expansion to Vancouver, Canada. This is a rare opportunity for talented professionals to get in on the ground floor and play an instrumental role in shaping the future of our company. If you are driven by excellence, inspired by new challenges, an ...

  • Quadient

    Customer Success Manager

    3 weeks ago

    Quadient Vancouver, Canada

    **Customer Success Manager** · Quadient Accounts Payable by Beanworks is on a mission to empower accounting teams to succeed. We are revolutionizing the world of accounting software by disrupting traditional solutions with elegant, cloud-based Accounts Payable Automation software ...

  • Kobalt Security Inc.

    Customer Success Manager

    1 week ago

    Kobalt Security Inc. Vancouver, Canada

    **Are you looking for an opportunity that will help expand your expertise within the technology industry?** · ** is looking for a driven and outgoing Customer Success Manager to support our clients and help their organization grow** · **Job Description**: · 's success over the pa ...

  • Grant Thornton LLP

    Manager, Tax succession

    2 weeks ago

    Grant Thornton LLP Vancouver, Canada

    **Who we are** · You know those big cities that still feel like small towns? Where everyone's friendly and helps each other out? That's like Grant Thornton. Except here we're all professionals and there isn't a mayor or a general store. What we're trying to say is that we're a la ...

  • Long View Systems

    Manager, Client Success

    3 weeks ago

    Long View Systems Vancouver, Canada

    **Long View. A career that helps you get more out of life.** · *** · A Long View career helps you get more out of life. We don't just say it, we prove it. Every day. We're proud of our reputation as one of North America's most dynamic IT providers — and we're even prouder of our ...

  • Cascadia Scientific Inc.

    Customer Success Manager

    2 weeks ago

    Cascadia Scientific Inc. Vancouver, Canada

    **Job Title**: · Customer Success Manager - North America · **Reports to**: · Director Client Services · **Salary Range**: · 65k-75k · **Position Type**: · Full-Time · **SUMMARY** · As the Customer Success Manager - North America you will be responsible for driving adoption and o ...

  • Prevue HR Systems Inc.

    Customer Success Manager

    2 weeks ago

    Prevue HR Systems Inc. Vancouver, Canada

    **About the Ideal Customer Success Manager**: · You **love **building relationships with customers, learning about their business and being able to tailor solutions to meet their needs. Your communication skills are exceptional, as are your organizational ones. You like to proble ...

  • Fatigue Science

    Customer Success Manager

    2 weeks ago

    Fatigue Science Vancouver, Canada

    Fatigue Science has developed the world's leading predictive fatigue management information system, enhancing productivity and safety in mining, transportation, and heavy industry in general. Headquartered in Vancouver, Canada, we build SaaS software that leverages scientifically ...

  • Xplor

    Customer Success Manager

    2 weeks ago

    Xplor Vancouver, Canada

    Company Description · At Xplor, we help businesses thrive by making life simple for daily activities with a recurring nature. We do that by offering smart software, payments, and commerce-enabling solutions across five "everyday life" verticals: Health and Fitness, Education, Bou ...