Contracts and Client Relations Manager - Toronto, Canada - Calea Ltd.

Calea Ltd.

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

***The Contracts Manager is responsible for overseeing the Contracts Department, including a team of Contracts Specialists who manage the overall lifecycle and maintenance of customer contracts and pricing including resolving billing discrepancies, the preparation and completion of all RFX contract tenders including RFPs, RFQs, proposals and pricing agreements, generating reports, and any other assigned activity related thereto. Under the supervision of the Director, Legal & Compliance, and working with the various internal departments and external parties, the Contracts Manager manages the Contracts Department to ensure the efficient operations of the department, including accurate maintenance of all contracts and associated pricing, and the completion and successful submission of responses to all RFX processes.

PRINCIPAL ACCOUNTABILITIES

Act as the primary point of contact between the Contracts department and the Company's business units with respect to all tendering activity
Act as the primary point of contact between the Contracts department and external customers
Assigns responsibility for RFX tasks to team members (e.g. Contracts Specialists), and handles RFX tasks when required.
Ensures all customer contracts, including pricing agreements, are properly approved and executed in accordance with company policies
Reviews RFX submissions and materials for accuracy, relevance, completeness, and consistency
Analyzes and interprets complex legal contract terms, and seeks guidance from Legal when required
Ensures that all RFX contract tenders including RFPs, RFQs, proposals and pricing agreements, RFP kick off meeting materials, etc., are completed fully and correctly, in a timely manner
Identifies and implements process improvement initiatives
Commits to being fully engaged, caring, and enthusiastic about the organization and its goals
Commits to living the core Company values of

Customer Focus

We put customers first

Quality

We demand excellence

Integrity

We are trustworthy

Collaboration

We work well together

Creativity

We deliver solutions

Passion and Commitment

We care
Adheres to corporate, regulatory and individual responsibilities supporting the Company's quality management programs, supporting policies, procedures, work instructions, and relevant software (Documentum)
Adheres to the Company's Code of Conduct
Adheres to organizational and individual health and safety responsibilities in the workplace
Maintains uptodate health and safety training
Maintains uptodate training designated for this position via Kabi LIFT Learning Management System and other position specific training as required
Maintains all the company's customer contracts
Ensures that the department maintains, improves, and prepares on demand various reports and tracking documents used for analysis and record keeping
Manages communication with distributors to ensure accurate contract processing and coordinates contract changes
Ensures that billing/pricing discrepancies are resolved in a timely manner
Coordinates with the Customer Service function to provide timely and accurate contract and pricing information
Updates external and internal stakeholders with volume changes/product additions or deletions
Analyzes all contract awards and tenders in order to assess win/loss rates and prepare reports to assist with maintaining adequate inventory levels and proper stock allocation to meet demands without incurring high costs and costly writeoffs
Maintains a contract hierarchy database
Maintains a customer buying group list
Coordinates the provision of product samples as part of an RFX process
Maintains the company price list in SAP with revisions to pricing, additions or deletions
Collectively combines new product information from various tenders for market analysis
Ensures that the department monitors tender websites daily for market opportunities
Develops and distributes a monthly contract expiry report for management
Ensures pricing approvals are obtained and documented in the Business Agreement Recommendation (BAR) form
Works as part of a crossfunctional team interacting collaboratively with various internal departments and divisions
Supports the company sales representatives and customers to ensure that all internal and external inquiries/concerns are dealt with in a timely and professional manner
Identifying Fresenius Kabi's business requirements regarding contract terms and conditions for RFXs activities; planning and leading the negotiation of contract amendments/renewals; and emphasizing contract obligation management for award implementation.
Contribute to team specific risk mitigation: responsible for ongoing monitoring and mitigation of risks in specific contracting area of obligation management
Relationship building: must know where to go for information to resolve issues.
Support the development of project contract m