System Support Analyst Ii - Vancouver, Canada - TekWisen Software Pvt. Ltd
Description
Requirements:
- Based out of Vancouver, with no expectation of travel
- Experience with incident response and coordination, and reporting
- Experience with IT support in an airport environment or Transportation industry an asset.
Responsibilities:
- Coordinates with the Service Desk to ensure proper recording of incidents
- Incident briefing general and IT outage briefings
- Determines if an incident needs to be escalated according to the priority and severity of the issue
- Confirms that each incident is resolved, and that service is restored
- Participates in incident reviews
- Must coordinate with the oncall Airport Authority IT Manager during Critical or High priority incidents (P1 or P2)
- Contacts the oncall IT Manager or responsible IT Manager per the Escalations to On-Call IT
- Manager or responsible Manager during exception scenarios" section of the information
- Technology Incident Prioritization and Escalation Standards document.
Salary:
$30.00 per hour
Schedule:
- 8 hour shift
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