Client Account Representative - North York, Canada - Bargains Group

Bargains Group
Bargains Group
Verified Company
North York, Canada

3 weeks ago

Sophia Lee

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Sophia Lee

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Description

Client Account Representative

About Bargains Group:

The Bargains Group is an award winning Canadian owned and operated company founded in 1988.

We are a wholesaler serving Retailers, Non-Profits, Charities and Social Service Agencies including Salvation Army, Canadian Mental Health Association, Red Cross, United Way Member Agencies, and thousands more.

Over the past 30+ years, we have created a fast paced, purpose driven culture focusing on making a positive impact


About Kits for a Cause:


Kits for a Cause is a division of Bargains Group and is a Canadian-founded social enterprise that creates meaningful engagement for groups looking to give back while providing charities with essential supplies that they need across North America.

Kits for a Cause connects individuals and companies to local charities and provides them with a tailored team building activity and/or corporate giving program.

They make it fun, easy and accessible and ensure that the experience is turnkey, down to providing the handpicked essential items for each charity partner.

We are a for profit for purpose company and are on a mission to make meaningful and impactful volunteer and donor engagement programs, one Kit at a time


About the position:

This role is an on-site position. You will be working at our flagship Toronto offices from Monday to Friday. We need an incredibly organized, self


Responsibilities:


  • Place outgoing calls to dormant accounts to provide them with new product information and to refresh the client/business relationship
  • Place follow up calls with customers when clarification of orders or details are needed.
  • Process quotations using our systems and procedures.
  • Place any follow up correspondence with customers and vendors as required.
  • Ensure all orders are processed within customer's timelines.
  • Accurately enter all customer purchasing and billing information into our order system.
  • Effectively communicate with vendors and BG associates regarding order status and resolution of any concerns or problems.
  • Build relationships through creative and friendly followup to ensure our clients' needs are being met beyond expectations
  • Ensure all art work and required information is received and processed within all timelines for promotional products
  • Responsible for meeting and maintaining performance objectives and goals.
  • Participate in training classes and actively seek professional development.
  • Staying current on promotional product trends, events, competitors, and vendors across Canada.
  • Manage client contacts and interactions using a CRM system.
  • Generate sales leads by understanding the notforprofit sector, and filling the gaps that exist in regard to what prospective clients need so that they can achieve their goals
  • Assist in other areas as required.

Qualifications:


  • Postsecondary education in Sales/Business/Social Sciences or 4 years of sales/account management experience, or a combination of the two (required)
  • 2+ years experience with account management, relationship management and business development experience (required)
  • 2+ years of experience using Microsoft Office, including Outlook (required)
  • 2+ years of experience using a CRM database (required)
  • Strong verbal and written communication skills.
  • Strong decision making skills
  • Ability to manage a pipeline of 20+ opportunities at any given time.
  • Ability to prioritize and multitask in a fastpaced environment with tight turnaround times.
  • Ability to adapt and be flexible to the needs of clients and the sector, while creating new relationships to generate sales
  • Proven success in reestablishing dormant accounts.
  • Purpose driven individual who understands the power of our program and the opportunity at hand; the more successful you are in the role, the more positive impact you'll create.
  • Ability to be professional and flexible; able to work with small to large organizations, Non-Profits, Charities and Donors.
  • Takes initiative to achieve goals with the desire to go above and beyond what is expected
  • Charitable fundraising experience is an asset

Bargains Group / Kits for a Cause Team's Core Values are:

  • We consciously care ( we give a sh*t).
  • We are community builders.
  • We make a positive impact.
  • If these core values speak to you, we want to hear from you_
890 Caledonia Road

North York, ON

M6B 3Y1


Salary:
$45,000.00-$65,000.00 per year


Benefits:


  • Casual dress
  • Onsite parking

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday

Supplemental pay types:

  • Commission pay

Education:


  • DCS / DEC (preferred)

Experience:


  • Account management: 2 years (preferred)

Work Location:
In person
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