Sales Coordinator - Toronto, Canada - Sonesta

Sonesta

Verified Company

Toronto, Canada

1 week ago

Posted by:

Sophia Lee

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Description

Job Description Summary

Work Environment

Must be able work in a fastpaced environment.
Most work tasks are performed indoors.

Physical Demands

The person in this role may be exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly.
The person in this role may be carrying, lifting or pulling items weighing up to 50lbs and pushing and / or pulling approximately 200lbs.
The person in this role will be frequently standing up, bending, climbing, kneeling and moving about the hotel.

Expected Hours of Work

Office Hours
Monday to Friday
Must be flexible to work variable shifts if required.

Education and Experience

Bachelor's degree or Diploma in sale/marketing or related field preferred.
3+ years of progressive experience in a hospitality or hotel Sales and Marketing setting.
Experience working with major hospitality brands.

Principle duties and responsibilities (Essential Functions) include:

DUTIES AND RESPONSIBILITIES:

Deliver on the promise of Sonesta Service in all interactions with guests and clients. Manage according to the Sonesta G.U.E.S.T. standards and instill a passion for customer service in all associates of the hotel.
Execute directives from the hotel Director of Sales (DOS) and Regional Sales Director (RSD) to effectively operate the Sales Office of the hotel.
Communicate operational problems that impact the effectiveness of hotels sales performance.
Coordinate with other hotellevel departments to facilitate services agreed upon by the Sales Office and prospective clients.
Perform other duties as assigned.
Supporting the hotel sales manager in researching competitors
Coordinate with the sales and marketing team to execute events or conferences
Gather and assemble sales collateral to send to prospects.
Understand customers and build company loyalty
Supporting and coordinating the rooms only group bookings
Giving potential customers tours of the facilities
Presenting information about service options, including renting sound equipment podiums, tables, chairs and linens
Event planning assistance
Liaising between thirdparty service providers and other hotel departments
Support the Sales & Catering team administratively including correspondence, preparing reports and assisting with reservations.
Provide telephone and message support for the department and respond to inquiries in a timely, clear and pleasant manner.
Exercise decision making skills to direct requests both internal and external.
Maintain guest profiles, contacts and additional necessary records used in the Sales & Catering operation.
Assist the Sales & Catering team with the preparation of contracts, proposals and addendums and track the completion status.
Act as liaison between Sales & Catering Managers and clients in Sales & Catering Managers' absence. Take booking inquiry information via phone and prepare proper paperwork.
Handle reservations for VIP guests and clients.
Ensure that all arrangements, including upgrades and amenities, are handled properly.
Coordinate with other departments through verbal and written instructions.
Block group & meeting space specifications and ensure that accurate information is collected and entered in the reservations system.
Communicate with all hotel departments as appropriate. Ensure prompt attention to time sensitive requests by hotel colleagues.
Order office supplies and collateral inventory for Sales & Catering Department and Executive Offices.
Complete additional projects as assigned.
Assists sales and catering team in the preparation of Banquet Event Orders and internally distributes to departments when necessary.
Assists sales, catering and accounting team with scheduling, collecting and ensuring accurate and on time delivery of group deposits.
Prepares detailed and quality Group Resumes and internally distributes to all necessary departments in an effort to proactively and appropriately convey pertinent group information to team.

Qualifications and Skills

Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Excellent organizational skills and attention to detail.
Strong analytical and problemsolving skills.
Excellent social media and marketing skills
Strong supervisory and leadership skills.
Ability to prioritize and organize work assignments.
Extensive knowledge of hotel and hospitality industry.
Delphi and Opera PMS experience a plus.
Proficient with Microsoft Office Suite or related software.

Additional Job Information/Anticipated***
Pay Range

We are an organization made up of people, thoughts and ideas - all working towards fulfilling our simple mission
:_To wow every guest, team member, partner & community we operate in by delivering quality, value & amazing hospitality__.

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We will achieve our mission by being passionate about exceeding expe