Hospitality Associate-air Canada Signature Suite - Richmond, Canada - Plaza Premium Lounge

Plaza Premium Lounge

Verified Company

Richmond, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Hospitality Lounge Associate:

Are you in love with the hospitality industry and are you an innovative, creative professional with a passion for food, drink and for making your customers happy?
Are you looking for a position where you can be a member of a family, not just a member of the staff?
If you answered "yes" to all of these questions then we have _the position for you_
After successful completion of 6 months, you will receive an bonus of $ 300.00

Overall responsibility:

Display highest standards of hospitality and welcome are demonstrated at all times within all food and beverage areas.
Takes orders for, serves food and beverages to guests in a friendly, timely and efficient manner.
From hostess to housekeeping to service assistant to dish room staff, we all embody the hospitality service associate title at PPL.

Key Areas of Duties and Responsibility:

Engage with customers in a friendly manner.
Interact with customer at the Hostess desk (meet and greet them)
Work with FOH and BOH as and when needed.
Engage in lounge housekeeper task as and when needed.
Seat customer, present menus to them, service of water.
Take customer's order; identifying customers' special dietary needs and special requests; transmit order to kitchen
Stay updated on current menu choices and specialties, etc. with the ability to make suggestions
Help customers select food and beverages; offering; suggesting; explaining the chef's specialties.
Assist with the cleaning, replenishing amenities and linens, and to ensure a clean and comfortable presentation for each guest.
Clean and disinfect, vacuum hallways, ensure back spaces are neat and tidy.
Perform basic cleaning tasks as needed or directed by supervisor
Assist with special events at the VIP boardroom as and when needed.
Follow sanitation, safety and alcohol beverage control policies
Adhere to grooming and appearance standards consistently
Promptly address customer service issues and refer customers to management when necessary
Report all concerns related to Engineering/Maintenance, health and safety, security or suspicious circumstances (including smells/sights and sound)

Qualities & Requirements:

Serving It Right (SIR) Certificate
Food Safe Certificate
Previous customer service experience required
Previous hospitality and server experience as an asset
A positive attitude and ability work well under pressure
Able to perform highquality work while unsupervised.
Excellent oral communication and interpersonal skills required
Pass Airport Security Clearance Check; holding a valid airport ID as an asset
Smart Serve Certificate
Ability to focus attention on guest needs, remaining calm and courteous at all times
Good communication skills, including verbal and writing skills
Good organizational skills, and the ability to prioritize
Positive attitude and Selfmotivated
Strong interpersonal and problemsolving abilities
High level of attention to detail
High school graduate.

WHATS IN IT FOR ME:

If you start or finish duty between 2400 hours and 0530 hours are entitled to an Odd Hours

Allowance of CAD 0.50 per hour.

If your attendance is up to company's standard, you are entitled to an Attendance Incentive of

CAD 0.50 per hour

Global lounge use for full time colleagues
Free parking at YVR Staff parking during duty hours at the lounges for full time colleagues
Health Care coverage as per company policy

Job Type:
Full Time, Part-Time, Permanent

Application Questions:

Do you have the following licence or certification: Smart Serve, Food Safe or SIR or equivalent.

Job Types:
Full-time, Part-time

Benefits: