Hotel Shift Manager - Pickering, Canada - Great Canadian

Great Canadian

Verified Company

Pickering, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Part time

Description

Pickering Casino Resort is seeking a Part-time Hotel Front Office Shift Manager

Under the direction of the Front Office Manager, this position is responsible for administering front desk functions and supervising the hotel operation.

You will oversee all operations during your shift and work closely with other managers and employees to exceed guest experiences.

As acting "Manager on Duty", you will look after the health and safety of all guests and team members.

Manages and direct the daytoday activities of front office Team to drive guest satisfaction
Managing Team Members to ensure they have superior guidance and resources to achieve objectives and ensures compliance with health and safety and other statutory regulations
Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality
Monitoring staffing levels to ensure guest service, operational needs and financial objectives are met
Act as Manager on Duty during your night shift to handle all operational issues
Maintains effective labour relations and ensures adherence to the collective bargaining agreements
Execute issuing of disciplinary action and evaluations to Team Members when necessary
Ongoing communication with Team Members with regards to occupancy levels and special events
Promotes positive guest interactions through prompt, courteous and efficient service, having knowledge of the hotel and services
Liaises and communicates effectively with all appropriate operational departments
Support the Housekeeping team when needed
Develops and cultivates strong working relationships with all stakeholders
Performs other duties as assigned or directed.

Successful applicants will demonstrate the following qualifications:

Post-Secondary hospitality or hotel education or suitable combination of education and experience;
Minimum 3 years' experience managing guest services, preferably in the hotel sector;
Ability to lead and mentor a team within a unionized environment;
Strong attention to detail;
WHMIS and additional certification as needed;
Computer literacy in MS Office (Word, Excel, Outlook), Opera software an asset;