Customer Care Coordinator - Cambridge, Canada - Shred-Tech Corporation

Shred-Tech Corporation

Verified Company

Cambridge, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

RESPONSIBILITIES:

Close collaboration with sales team to convert sales proposals to sales orders in Epicor
Work with customer financing companies to help facilitate a seamless funding transaction
Ensure correct sales taxes are charged on invoices and ensure appropriate customer documentation is received and retained for any exceptions
Finalize and ensure accurate and timely invoicing to customers
Provide information to Finance for preparation of accrual entries in the event invoicing does not meet cutoff requirements
Understand key customer proposal terms and ensure customer adherence prepayment deposit (invoices), milestone and final payments
Preparing all necessary paperwork throughout process (customs, equipment registration documentation)
Preparing and distributing weekly and monthly customer reports
Periodic review and update of customer data (legal name, shipto, etc) stored in the ERP system, based on established formatting and entry protocols.

QUALIFICATIONS:

Education:

Postsecondary education would be an asset.

Experience:

24 years' experience with customer service and sales order entry
Experience working with MRP systems is an asset
Experience with sales orders in relation to sale of equipment preferred
Basic knowledge of accounting

Specific skills and knowledge requirement:

Good understanding of Incoterms
Good understanding of crossborder import / export documentation requirements
Good understanding of business financing transactions (working with leasing companies)
Excellent communication, negotiation and decisionmaking skills
Proficient with MS Office
Familiar with MRP systems and principles
Familiarity with CRM systems (ie. Salesforce) would be an asset
Foundational knowledge of sales taxes and requirements for invoicing
Ability to multitask and prioritize with strong organizational skills
Must be able to work in a fastpaced environment coupled with a high sense of urgency and attention to detail

About Shred-Tech:

Shred-Tech is a leading manufacturer of shredding systems serving customers throughout the world. Shred-Tech is an equal opportunity and affirmative action employer.

All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex/gender, sexual orientation, gender identity, age, ancestry, national origin, marital status, citizenship status (unless required by the applicable law or government contract), disability or protected veteran status or any other status or characteristic protected by law.

Shred-Tech is committed to a diverse and inclusive workforce. Accommodations are available during all stages of the recruitment process following the Human Rights Code.