Access Request Coordinator - Waterloo, Canada - Sun Life

Sun Life

Verified Company

Waterloo, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self.

You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you.

Your leaders will inspire and help you reach your potential and soar to new heights.

Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

Discover how you can make a difference in the lives of individuals, families and communities around the world.

15 month contract
The Access Request Coordinator is responsible for responding to the Access to Personal Information requests received by Group Disability.

The team's focus is to ensure that Sun Life Group Disability responds appropriately to all Access to Personal Information Requests within legislated standards.

The Coordinator is responsible for the end-to-end review and preparation of requested content to a high level of accuracy and completeness.

The Access Request Coordinator provides direct customer service to many stakeholders in support of these requests.

What will you do ?

Process Access to Personal Information requests for Group Disability clients within established service and accuracy standards
Partner and communicate with other business units to ensure all requested information is provided
Process appeal documentation as requested by specific clients
Initiate and manage the breach containment process in cases of privacy incidents
Remain current on Group Disability practices and the Access to File Requests guidelines

What do you need to succeed ?

Working knowledge of Group Benefits, Disability Management and Privacy legislation
Knowledge of Adobe Acrobat DC, Word, Share Point, Outlook and Lotus Notes, Ultera
Strong analytical, organizational and problem solving skills
Strong verbal and written communication
Attention to Detail ability to review and process large documents efficiently with a high level of accuracy
Ability to make timely and sound decisions

- immediate manager is a unilingual Anglophone outside Quebec

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work.

Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

40,500/ ,000/66 000

Job Category:

Business Analysis - Process

Posting End Date:

20/04/2023