Manager of Newcomer Support Services - Toronto, Canada - TNO – THE NEIGHBOURHOOD ORGANIZATION

TNO – THE NEIGHBOURHOOD ORGANIZATION

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Manager of Newcomer Support Services

TNO - The Neighbourhood Organization (TNO) is a well-established community-based social and health service agency providing a wide range of programs and services supporting low-income and newcomer communities across Ontario and sometimes across different provinces through online services and referrals.

We are seeking a
Newcomer Support Services Manager to join our team in a
full-time contract role untilDecember 31, 2024.

Program Summary

Newcomer Support Services provides a variety of services that facilitate social, economic, and civic integration of newcomers into the community and the society at large.

Services provided include needs assessment, service planning, information and referrals, reception and orientation, translation, interpretation, and introduction to community resources.

Position Summary
The Manager, Newcomer Support Services will provide overall management and supervision to the In-House Settlement team.

Reporting to the Director, Newcomer Services, the Manager is also responsible for monitoring program budgets and funding outcomes, ensuring the agencies policies and procedures are implemented in related programs, and that services are provided with care, compassion, and professionalism.

Main Tasks & Responsibilities

Manage the Program including daytoday operations, coordination, work planning, budgeting, client/funder liaison, database oversight, and reporting
Provide oversight to CTC Hub, Income Tax Clinic, NSP program, Caregivers Program, and Partnerships with TDSB LINC
Make decisions by following rules, policies, guidelines, and procedures independently
Support the development and implementation of overall strategic goals and operational plans of TNO
As a member of the management team, participate in strategic planning, funding proposals, operational procedures, and decisionmaking activities
Develop program work plan and program evaluation criteria and program impact in support of providing excellent services
Manage and lead staff in the delivery of program activities by providing advice, assistance, training and guidance, and actively promote a culture of meeting client neighbourhood needs by supporting staff in all aspects of their work
In collaboration with Human Resources, manage/support the Settlement programs human resources including hiring, orienting and training, coaching/mentoring, determining performance standards and conducting performance reviews
Manage the program funding on a daytoday basis by overseeing financial transactions, budget reports, and preparing ad hoc reports requested by funders and the agency
Prepare monthly reports, program funder reports, program related records/documentation and process financial documents
Identify and evaluate risks to the program and work with Director to control problems or risks, as appropriate
Work with other Program Managers and the Settlement program team to develop solutions that provide exceptional services, close identified service gaps, improve work process, remove overlaps, streamline process and improve overall service to clients
Build and maintain positive productive relationships with funders
Facilitate the development and maintenance of strong collaborative working relationships with the community's external partners and stakeholders. Develop networks to help advance TNO's objectives
Represent the agency at community events and other stakeholder activities and meetings
Support and actively engage in TNO's community development principles and initiatives
Manage and/or oversee program location(s) and site(s)

Qualifications and Experience Required

Undergraduate degree in social sciences, social service or a related field
Master's degree in social sciences, social service or related field, or equivalent education and experience an asset
At least five years' experience as a strong people leader with a successful track record of supervising staff in a clientoriented organization
At least two years of experience working with clients at various levels in a community social agency/health environment
Indepth knowledge of Settlement Programs and experience with financial and administrative processes
Demonstrated experience in managing staff in a clientfocused environment within a neighbourhood and community development framework
Strong interpersonal skills and proven ability to build and maintain positive relationships with staff, peers, partners, and diverse community stakeholders
Solid understanding of notforprofit sector, its stakeholders, community programs and funding proposal procedures
Proficient English language skills both oral and in writing; additional language is an asset
Demonstrated understanding the neighbourhoods and clients TNO serves, and of local community issues, priorities and needs including challenges facing newcomers to Canada
Knowledge of overall coordination