Underwriting Technician - Ottawa, Canada - Definity

Definity

Verified Company

Ottawa, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job

ID :
6504

Category :
Commercial Insurance

Brand :
Definity

Regular/Temporary :
Regular

Fulltime/Parttime :
Full Time

Location :
Ottawa, Canada

Economical is part of Definity, which includes some of Canada's most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance.

With strong roots that date back to 1871, Definity has grown to become a digital leader in the insurance industry.

We're proud to help our clients and communities adapt and thrive in a world of constant change.

Our promise to you:
It's better here. Why? Because we CARE, and we provide an employee experience that's collaborative, ambitious, rewarding, and empowering.

Our ambition is to be one of Canada's leading and most innovative P&C insurers. Come be a part of our journey, and love what you do.

Definity offers a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with.

Leaders partner with their teams to find the right balance of on-site and remote work that best meets the needs of their teams, colleagues, brokers and customers, while ensuring collaboration, teamwork and accountability for goals.

Reporting to the Team Leader of Technical Processing, you will be responsible for contributing to achieving the Regional Processing Center's (RPC) service targets, by proactively and consistently working through Commercial Business requests from a service que within your assigned location, and will also help to support the remainder of the Ontario and Atlantic regions as required, based on business needs.

You will be accountable for your individual work list by maintaining organized and efficient work habits, and providing exceptional customer service to our broker partners and Regional Underwriting teams.

Also supporting a once and done environment and completing tasks in designated timeframes.

What can you expect in this role?

Underwriting Technician is a second level processing role within the Regional Processing Center, completing more complex tasks than in the Underwriting Assistant position. This role will require you to work within your authority and our company guidelines to support and process more complex tasks received from the brokers, and providing support to the Underwriting team
Demonstrating a strong understanding of Underwriting manuals, guidelines, and standard operating procedures
Working closely with the Underwriters and Underwriting Assistants to ensure tasks are accurately completed
Contributing to achieving defined Service Level Agreements and Operating Level Agreements
Meeting quality and production expectations on a regular basis
Ensuring compliance with our corporate guidelines and information is captured accurately in the relevant policy administration system(s)
Supporting the Underwriting Assistants and other general office duties as required

What do you bring to the role?

Completed high school diploma and relevant work experience
Professional, friendly, and courteous in all interactions, both within the company and our broker partners
Able to prioritize daytoday tasks, working efficiently to complete work within outlined time frames
Perform well in a busy environment and remain calm under pressure
Courteous and positive interactions with other team members and our Broker partners in all forms of communication
Team player adaptable to a changing environment
Strong written and verbal communication skills
Strong organizational and time management skills
Strong attention to detail, ensuring accuracy on transactions handled
Strong computer skills including previous experience in working in case management tools, portals or databases will be an asset
Bilingual, written and spoken (French and English) will be considered an asset

Go ahead and expect a lot — you deserve it, and we've got it:

Hybrid work schedule for most roles
Company share ownership program
Pension and savings programs, with companymatched RRSP contributions
Paid volunteer days and company matching on charitable donations
Educational resources, tuition assistance, and paid time off to study for exams
Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
Wellness and recognition programs
Discounts on products and services

Background checks
This role requires successful clearance of a background check (including criminal checks and leadership references).

LI-Hybrid