Donor Care Specialist - Mississauga, Canada - Penny Appeal Canada

Penny Appeal Canada

Verified Company

Mississauga, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

About Penny Appeal Canada
Penny Appeal Canada is a relief and development organization with a really BIG vision for the world.

We want to create the best societies we can and to break the cycles of need and poverty for good.

That's why we work to turn small change into a BIG DIFFERENCE. We are a proud member of the global Penny Appeal family that celebrated its 10-year anniversary in 2019.

Penny Appeal was first set up to provide poverty relief across Asia, the Middle East, and Africa by offering water solutions, organizing mass feedings, supporting orphan care, and providing emergency food and medical aid.

Since then, we have transformed lives and empowered communities around the world as well as right here at home. Our vision is a world that's united and strong. Communities working together, supporting one another, leaving need and poverty behind for good.

Penny Appeal Canada's approach to charity is simple, yet has a massive impact.

We make charitable giving affordable and rewardable, ensuring everyone can help those in need by donating just a few pennies each day.

Penny Appeal Canada is one of the fastest growing charities in Canada.

Donor Care Specialist Position Overview
**_
Are you passionate about helping people others and want to make a difference in the lives of others less fortunate?_****_

Do you have excellent communication and customer service skills with the ability to fundraise to make a difference?_**Our Donor Care Team is growing and we're looking for an experienced and driven individual with a passion to help achieve our mission of helping the less fortunate across the globe to raise funds, sponsor orphans, build wells, feed the needy, and respond to emergencies.

Our Donor Care Specialists are highly-skilled individuals with strong interpersonal and data management skills who are able to effectively communicate and respond to all our donor inquiries and resolve any issues that arise on daily basis with the focus on providing world-class donor experience and great results.

Donor Care Specialist's work from home with in-person office days as required in the GTA, and we have one full-time position open right now.

Join our team today and use your exceptional sales and customer service skills to help end poverty and make our world a better place by turning small change into a big difference

Key Areas of Responsibility

Full knowledge and understanding of all our programs in order to serve our Donor community
The ability to articulate the impact of a Donor's gift to help make an impact.
Navigating software, making any required profile notes, following script guidelines and processing a gift as required.
Comfortable with reaching quotas and ambitious to meet target goals to make the best impact we can
Processing donations, updating spreadsheets and system data while providing support to other departments/teams
Participate in ongoing training and workshops to improve your communication, skills, and knowledge about Penny Appeal's programs and activities

Qualifications & Requirements

Passionate commitment to helping donors and making a positive impact for our local and global beneficiaries
Postsecondary degree or completion of certification in related field of study is required
Mature and experienced with at least 12 years of Call Center or similar experience with the ability to process both inbound and outbound calls, including cold calls, 100+ fundraising/welcome calls daily using provided Call scripts and software
Background in customer service and sales with solid fundraising experience
Proficient in Excel or Google Sheets (Vlook up, Pivot tables, etc.)
Digital Platform experience: G-Suite, Asana, CRM, Slack, Stripe, Live Chat is an asset
An aptitude for listening, solving problems, and responding to new challenges with a positive attitude
Strong communication skills (written and verbal) in English and French (preferred)
Resourceful selfstarter with courage and confidence to approach donors and collaborate with different departments and teams
Ability to follow instructions with mínimal supervision
Highly organized and efficient with great attention to details and a proven ability to multitask
Experience in handling monetary transactions with discretion (taking payments, etc.)
Have a dedicated, quiet and private home office (with a door), Headset USB with mic and newerversion Windows PC or Mac (required)
Have a secure highspeed internet connection (satellite is not compatible)
Bilingual preferred; fluency in French (verbal and written)
Must be 18 years of age or older, eligible to work in Canada, and able to pass a criminal background check

Compensation and Start Date

This position is home based anywhere in Canada, with a competitive salary compensation and health benefits upon completion of the 3 month probation period.

Hours/Shift Opportunities (35 hours weekly):
9:00am - 5:30pm EST or 9:30am -