Residence Service Representative - Calgary, Canada - Campus Living Centres

Campus Living Centres

Verified Company

Calgary, Canada

6 days ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Position Summary and Job Magnitude
The Residence Services Representative is responsible for maintaining guest satisfaction at all times.

They must be able to listen and understand the needs of guests and deliver the appropriate level of service to meet their satisfaction.

The Residence Services Representative will work out of the front desk of the property and have a high level of interaction all guests.

Essential Functions and Basic Duties

Demonstrate a high degree of customer service
Be able to use Campus Living Centres computer software
Be able to handle cash, and other forms of payments
Make key cards and know how to access and use building keys appropriately and responsibly
Maintain video surveillance and ensure that cameras are recording at all times
Produce assigned front office reports and tasks
Communicate pertinent information between staff
Know how to handle phone calls with patience and decorum
Respect guest privacy
Knowledge of emergency procedures
Know who to contact for various situations
Ensure the room status is updated from the housekeeping department
Handle in a professional manner; reservations, checkins, Checkouts, and account settlement
Maintain the appearance of the desk, lobby and office area at all times
Understanding of building departments, including maintenance and housekeeping
Any other duties as assigned

Health & Safety

Works in compliance with the provisions of the OHSA, regulations and internal policies and procedures and reports any contraventions to their supervisor
Reports to the appropriate supervisor(s) any hazards, missing or defective equipment or protective device which could endanger any person
Does not engaging in any prank, contest, feat of strength, unnecessary running or rough and boisterous conduct
Inspects the work area and equipment daily and reports any hazards immediately to supervisor
Attends all required health and safety training programs (e.g. WHMIS, orientation), and applies knowledge to daily operating procedures at Campus Living Centres

Performance Measurements
Performance will be primarily measured on the following factors:

Initiative
Inter-Personal Skills
Customer Service
Reliability
Skill & Knowledge
Quality of Desired Results
Adaptability & Flexibility
Organizing & Planning
Overall Performance

Qualifications

Education:
High School Diploma

Skills/Abilities:
Must possess superior verbal communication skills

Must possess superior customer service skills

Must possess superior positive attitude

Must be able to handle multiple projects at once

Experience Required:
Minimum of 1 year industry experience or customer service experience

Equal Opportunity Employer
It is Campus Living Centres policy to promote equal employment opportunity for all applicants and employees.

Campus Living Centres does not unlawfully discriminate on the basis of race, colour, religion, sex, national origin, ancestry, age, physical disability, mental disability, medical condition, marital status or sexual orientation.

Campus Living Centres prohibits the harassment of any individual on any of the grounds listed above. This applies to all areas of employment including recruitment, hiring, training and promotion.