Operations Manager - Toronto, Canada - Indigo Park Canada

Indigo Park Canada
Indigo Park Canada
Verified Company
Toronto, Canada

1 week ago

Sophia Lee

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Sophia Lee

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Description

Job description
The Operations Manager (OM) will be a passionate leader for the Indigo brand. The OM will ensure a smooth-running operation by ensuring a 24/7 professional parking management service is delivered.

The OM will ensure that increased revenue, managed expenses, and customer satisfaction is maximized by maintaining the highest level of service thresholds and initiatives that are aligned with the expectations of our various clients whilst promoting and sharing best practice across Indigo.


Promoting synergies between departments and directly overseeing and leading the local operations team they will create and enhance client relationships through regular contact and networking.

The OM will ensure agreed levels of profitability are adhered to whilst identifying high potential employees to support the organization's continued growth through performance review and regular appraisal of their senior team.


Please note:

This is a Mobile/Field position which requires a frequent day trip to Hamilton/ Mississauga/ London/ Windsor and Niagara's Indigo Park Locations.

_
5k car allowance + Mileage on top of your competitive salary will be offered_


Other benefits:
Three weeks of vacation + Perkopolis (shopping discounts app) + RRSP match + Health & Dental benefits + Free parking and much more


What Would You Be Doing?

  • Responsible for developing client relationships, business retention and increasing overall profitability
  • Understand, implement, and deliver all requirements that are outlined within the contractual agreements between Indigo and our clients
  • Overall responsibility for projects, programs, and initiatives that may arise from the operations
  • Overseeing the month end process including month end invoicing for all locations as required
  • Oversee and audit monthly deposits from revenue generating locations
  • Financial and operational reports as required; assist with budget preparation, stock audit and control, purchase, and expense approvals
  • Manage Insurance damage claims from A-Z
  • Managing, planning, scheduling, training, and directing the activities of their team
  • Effectively communicate the organization's vision to team members and mobilize employees to develop a culture of operational excellence
  • In collaboration with the human resources department, the OM is responsible for hiring, terminations, and providing progressive discipline when required
  • Additional duties as assigned

What Are We Looking For?

  • 2+ years in a Management or Supervisory role
  • 2+years in an Operational or Sales role
  • Analytical and problemsolving skills
  • Welldeveloped interpersonal, team building and leadership skills
  • Experience in managing and negotiating service contracts
  • Ability to communicate professionally and effectively within all levels of the organization
  • Demonstrates a sense of urgency and timeliness

What will set you apart?

  • Superior communication and customer service skills
  • Demonstrates a passion for the business
  • Ability to mitigate and lead others to overcome challenges
  • Ability to encourage open expression of ideas and opinions
  • Ability to seek improvement and create an environment of creative problem solving
  • Experience in hospitality industry or parking management

About us:
Indigo is a Canadian leader in parking management and urban mobility.

With 30 years of experience, Indigo has successfully established operations in eight provinces with regional offices in most major Canadian cities.


  • The composition of Indigo's workforce reflects a wide variety of ages, profiles, and roles. We maintain and promote this openness through a policy of equal opportunities and fight against all forms of discrimination in hiring and in work relationships. Applications from various groups are welcomed and encouraged. Every person has a right to equal treatment with respect to employment or discrimination, but it does not include any other person under the Human Rights Code. Accommodations are available on request in relation to the materials or processes process._

Job Types:
Full-time, Permanent


Benefits:


  • Dental care
  • Employee assistance program
  • Extended health care
  • Life insurance
  • Onsite parking
  • Paid time off
  • RRSP match
  • Vision care

Schedule:

  • Day shift
  • Every Weekend
  • Monday to Friday

Application question(s):

  • What is your salary expectations for this role?

  • This is a Mobile/Field position which requires a frequent day trip to Hamilton/ Mississauga/ London/ Windsor and Niagara's Indigo Park Locations.

    Are you fine with this?

Licence/Certification:

  • Class G Driving License (required)

Work Location:
Hybrid remote in Toronto, ON
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