Business Systems Analyst - Richmond, Canada - Graymont

Graymont

Verified Company

Richmond, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job Introduction:

The Business Systems Analyst has a strong background in Customer Service, Sales and Distribution / Logistic, and understands well the "quote to invoice" processes.

Canada - Hybrid - Richmond, BC

Key responsibilities include:

Support project team to implement digital transformation technologies and processes, including requirements gathering, documentation, testing, development of training documentation, and go live support.
Liaise between Sales, Logistics, Customer Service, and Information Services departments.
Support Customer Service, Sales, and Distribution functions as a result of internal or external governance of data or legal requirements.
Optimize Systems capability and functionality to support business strategies.
Make recommendations for process improvement with the use of technology.
Manage change requests including prioritize, requirement gathering, documentation, testing, and go live readiness.
Resolve system issues related to customer and carrier data.
Support system integration issues, review logs, and perform data audits to identify potential issues.
Support subsystems feeding information to our core ERP and CRM system.
Provide end user support to resolve issues and provide guidance and instruction.
Coordinate with IS project teams and business functions as required.

Qualifications:

Minimum of 5 years experience with Customer Service, Sales, and Distribution system or similar experience in international organization environment.
Knowledge of Logistics distribution including terminal and export processes.
Exposure to JD Edwards or similar ERP system including CRM, Sales, and Transportation.
Information systems architecture, design, development, testing, and implementation knowledge.
Excellent communication, attention to details, interpersonal, and organizational skills.
Degree in Business, Information Technology, Management Information Systems, or technical training equivalent.
Must have a valid driver's license.
Must be able to travel occasionally to plants and offices located internationally.
Solid command of English, both written and spoken. Either French or Bahasa will be beneficial.

Working Conditions:

This is a hybrid work environment with some time spent inoffice located Malaysia, Canada, or USA. Will require visiting and shortterm project work in a plant/manufacturing environment.
Responsibilities will require occasional evening and weekend work to support endusers or in response to needs of the systems being supported.

Justification. In the space provided explain the primary justification for this position. **Reference efficiency improvements, cost reductions, etc.