Customer Service Representative - Burnaby, Canada - Milani Plumbing Heating & Air Conditioning Ltd.

Milani Plumbing Heating & Air Conditioning Ltd.

Verified Company

Burnaby, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

As Vancouver's largest plumbing, heating and air conditioning company continues to expand, we need to add more people to our award-winning team We are seeking a full-time customer service representative to join our Customer Service team.

With more than 120 service trucks on the road, we field a large volume of calls every day from people all over the Lower Mainland that need our help with their plumbing, drainage, heating and air conditioning service.

We are looking to fill this open position within our organization immediately, we would like to hear from people with great communication skills who truly enjoy customer service

Job Duties:

Learn about our services inside and out to be able to answer any questions from customers.
Learn to identify customers' concerns and desires in order to provide appropriate service;
Keep a record of customers' inquiries using the company's software system;
Schedule appointments for our plumbing, heating and air conditioning services;
Work with colleagues when necessary to resolve customer complaints;
Provide feedback to other departments to improve sales and business processes.
Possess outstanding communication and customer service skills
Have a great attitude, be positive and energetic
Be detailoriented
Have excellent timemanagement and be organized
Have excellent computer skills and typing speed
Be an expert multitasker
Be comfortable in a fastpaced environment
Speak English fluently
Experience working in a call center is not required but an asset
Mandarin or Cantonese are an asset.

We provide:

Competitive Wages
Extended Medical/Dental
Training
Encouraging work environment;
Excellent team;
Opportunities for advancement
Vacation Pay
Flexible work schedule
Job Diversity

Customer Service Representatives will handle a high volume of telephone calls and is critical to the success of our business.

Please respond with your resume. Applicants with a matching skillset will be contacted for a phone interview to verify your energy and communication skills.

Milani Plumbing Drainage & Heating Ltd. is an equal opportunity employer

Job Types:
Full-time, Permanent

Salary:
$20.00-$24.00 per hour

Benefits: