Supervisor - Passengers Services - Dorval, Canada - Air Transat

Air Transat

Verified Company

Dorval, Canada

3 weeks ago

Posted by:

Sophia Lee

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Description

Company Description

Air Transat is Canada's leading vacation carrier.

It offers some sixty international destinations in over 25 countries in North America and Europe, as well as domestic and connecting flights within Canada.

Each year, the airline carries some 5 million passengers.

We work with respect, diversity and pride, and belong to one of the world's largest integrated tourism companies.

When you choose Air Transat, you benefit from competitive compensation, a full range of fringe benefits and a travel advantages program, but first and foremost you work with a team of aviation enthusiasts.

Job Description:

The incumbent is responsible for the supervision and ensuring the proper functioning of passenger service operations and ensuring that they meet Air Transat's high standards and safety requirements.

As an ambassador for the Company, the Supervisor will also promote and maintain a safety culture at all times.

Supervise the work teams for passenger services;
Ensure compliance with Air Transat's airport policies and procedures regarding the treatment of passengers, both in terms of arrivals, checkin, boarding and connecting process.
Conduct station inspections in accordance with company programs, identify corrective actions and ensure their implementation;
Provide coaching and mentoring to operational teams
Manage station delays, emergency events and irregular operations
Work closely with airport authorities, government agencies
Assist in resolving customer's problems
Managing various reports related to passenger services

Qualifications:

High school leaving diploma or equivalent related to industry
Speciality: minimum of (5) years pertinent experience in the airline/aviation industry as a passenger agent and/or team leader in the passenger services.
2 year's experience in employee management
Familiar with Transport Canada airline regulations, CBSA and USCBP regulations
Extensive experience with above and below the wing operations
Excellent organizational and problemsolving skills.
Recognized leadership and team spirit.
Strong focus on customer service in line with company values
Sense of leadership, diplomacy, and team spirit
Excellent communication skills in French and English (both oral and written)
Flexible and available to work different shifts according to operational needs (day, evening, night, weekend and holiday
Must be able to obtain and maintain a RAIC card
Be able to lift 20kg and do extensive walking
Computer systems: Microsoft Office

Additional Information

**Employment Equity