Desktop Support Technician - Edmonton, Canada - Iron Service Global Inc
Description
Requirements:
- Work as dedicated and On Demand support between 8am to 5pm Monday
- Friday
- Travel when requested between to Site Locations (30 minutes)
- Deskside Technician with 800+ Users with Dedicated and Remote Experience
- Can support core infrastructure across various hardware platforms for a global enterprise organization.
- Capable of collaborating with all stakeholders, Analysis and understands common and unique objectives such as defined by Management, Business Units, Stakeholders and Customers.
- Ability to interacted with Endusers Directly, Document, Track, and Resolve Deskside issues using ServiceNow Ticketing System.
- Perform Hardware, Software installations, Imaging, Repairs, RCA's and Troubleshooting.
- Resolve Incidents, Hardware, and Software Tickets.
- Manage Task, Requests, End user Inquiries and interaction and document in ServiceNow Ticketing System.
- Windows 10, and other OS types like MAC OS, Android, Apple iOS
- MS Office 365 products Outlook, Teams, Word, Excel, OneDrive, Skype For Business, SharePoint.
- Experience with ServiceNow 6 months to1year
- Help Desk Operations
- Application installation Sup
- Has transportation.
Salary:
$25.00-$31.00 per hour
Benefits:
- Dental care
- Life insurance
- Paid time off
- Vision care
Schedule:
- 8 hour shift
COVID-19 considerations:
Need to be vaccinated
Ability to commute/relocate:
- Edmonton, AB T5V 0C8: reliably commute or plan to relocate before starting work (required)
Language:
- French (required)
More jobs from Iron Service Global Inc
-
Genesys Project Manager
Regina, Canada - 2 weeks ago
-
IT Project Manager
Regina, Canada - 3 weeks ago