IT Support Hardware Technician - Montréal, Canada - Keywords Studios

Keywords Studios

Verified Company

Montréal, Canada

1 week ago

Posted by:

Sophia Lee

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Description

Keywords is an international provider of technical services to the global video game industry with 70 studios in 23 countries.

We provide a full set of integrated services, combining a local presence with our key customers and a pool of talents across the entire gaming spectrum.

The organization employs more than 8,000 people, including over 200 IT staff globally.

Main Responsibilities

Onsite hardware and office setup/takedown;
Preparation of equipment for production projects and support services;
Preparation of equipment for shipments to remote workers;
Handle onsite reboots/replacements/cabling for equipement maintained in dedicated PC farms;
Manage, take charge of and be responsible for the resolution of hardware IT problems;
Troubleshoot user issues on computers, laptops, consoles, mobile devices;
Inventory management;
This role sometimes requires physical work to prepare desk layout for project setups and to build the environment used for PC farms.

Requirements:

Able to follow the security and confidentiality measures and policies established by the company, as well as to ensure that the other members of the team do the same;
Ability to communicate orally and written in English, with basic communication skills in French;
Excellent problem solving skills;
Strong ability to selfmotivate, reliable, and able to work alone or in a team;
Capable of working in a highpace and evolving environment;
Patient, professional, dynamic with a positive attitude;
Serious and responsible;
Knowledge of the components of a computer as well as the most common game consoles;
Possessing a DEP in computer support or any other related field of study is an advantage;
Work experience in the video game industry or customer service;
In good physical condition, must be able to lift up to 50lbs (23 kg) for task such as moving office furniture/desks/PCs/servers/racks;
Working knowledge of computer assembly and troubleshooting;

Work Schedule

This is for a 6 month contract with possibility of renewal, on day shift with an expectation of 40h per week, 7:00 am to 3:30 PM or 3:00 PM to 11:30 PM, working in the office, at the 'Sun Life' and 'Nordelec' buildings in Montreal.

The technician must also be available and ready for changes in schedule and coverage at our other Montreal studios or data centers;
Available to work overtime as needed to fulfill role requirements. This may include extended shifts and occasional weekend hours.

Benefits