- Support RBC's Client First strategy, provide quality service and risk mitigation strategy through analysis and investigation of potential fraud transactions via various channels
- Maintain a pro-active approach, mitigating fraudulent activity at source and where loss has occurred clearly focus on swift recovery of funds where possible
- Ensure operational risk/loss is mitigated and negative client impact is kept to a minimum
- Be accountable for quality and accuracy of day to day job responsibilities, tasks and activities
- Ensure a balanced focus on enhanced client experience, efficiency and effectiveness and operational risk
- Provide consistent service within established benchmarks, contributing to achievement of business Service Level Agreements (SLA's)
- English, at a professional verbal and written level
- Proven ability to work in a detail oriented fast-paced environment
- Ability to be proactive, while prioritizing and multitasking, with a commitment to delivering superior client experience
- Proven interpersonal, communication and problem resolution skills
- Flexible to work a set shift within a 24/7 work environment, including holidays and weekends
- Fraud Knowledge
- Call center experience
- Bilingual in French and English, at a professional verbal and written level in both languages
- Industry experience in financial services or knowledge of Business/Banking through formal education
- Industry experience in financial services or knowledge of Business/Banking through formal education
- Continued career advancement opportunities
- Exposure to strong mentorship and leadership examples
- A comprehensive Total Rewards Program including bonuses and flexible benefits
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, and high-performing team
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Fraud Officer - TORONTO, Canada - Royal Bank of Canada
Description
Job Summary
Job Description
What is the opportunity?
As a Fraud Officer, you will support RBC Royal Bank's Client First strategy and deliver a superior Client experience. You will provide quality service to clients and enhance RBC Financial Group's risk mitigation strategy through analysis and investigation of potential fraud transactions. You will investigate potentially fraudulent items drawn on RBC Business Deposit Accounts. You will work closely with Branch and Commercial Banking Partners, NFDG, CIS, and other Financial Institutions.
The current shift to be staffed is Wednesday- Saturday 9pm-7am
Please note: this is a Hybrid opportunity.
What will you do?
What do you need to succeed?
Must-have
Nice-to-have
What's in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
Job Skills
Anti-Money Laundering (AML), Credit Analysis, Data Gathering Analysis, Financial Regulation, Fraud Management, Fraud Risk Management, Information Capture, Order Processing, Process Management, Risk ControlAdditional Job Details
Address:
YORK MILLS CENTRE, 10 YORK MILLS RD:TORONTOCity:
TORONTOCountry:
CanadaWork hours/week:
37.5Employment Type:
Full timePlatform:
Personal and Commercial BankingJob Type:
RegularPay Type:
SalariedPosted Date:
Application Deadline:
Inclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
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