Clerical Assistant Clinics Hemodialysis Unit - Toronto, Canada - Unity Health Toronto

Unity Health Toronto

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

The primary role of the clerical assistant is to provide administrative and clerical support to the daily operations of the In-Centre Hemodialysis and Kidney Care Centre unit.

The scope of the position requires proficient skills related to customer service, communication and computer technology.

The clerical assistant interacts with internal and external health care providers, staff, patients, families, and administration to provide fair, timely and equitable patient access to services.

RESPONSIBILITIES

Provide a broad range of secretarial and clerical support to the daily operations of the In-Centre Hemodialysis and Kidney Care Centre
Required to work across both sites as needed
Provide excellent customer service contact by phone, in person and electronically for patients, staff and visitors; answers and forwards messages, facilitates pages to physicians/nurse practitioners/consult service providers, manages flow of patients/clients/visitors in a customer focused manner
Coordinate timing and record keeping relating to patient admission, discharges, transfers and tests, maintaining patient charts (e.g., standardized packages, thinning, team labels, names, file old charts upon discharge)
Arrange and coordinate appointments and meetings as necessary e.g., arranges for followup outpatient appointments
Collaborate with patient care team (physicians, nurses, hemodialysis support assistants, allied health) to support patient care flow, unit/department coordination processes
Manages requests in a timely manner, based on priority
Organize transfers, services and equipment for the unit e.g., ambulance transfers, porter, requests for maintenance of unit supplies and equipment and keep log of equipment sent out e.g., to Engineering, coordinate with consult services and portable diagnostics
Review, order and/or pick up supplies and equipment and maintain inventory, with oversight from CLM or designate
Updates infection control related signage

QUALIFICATIONS

Graduate of a recognized Office Administration program or equivalent
Requires a Medical Terminology Certificate
Must be proficient in Microsoft Word, Excel, PowerPoint, Outlook
Communicate clearly and fluently in English
Excellent interpersonal and communication skills
Good judgment and discretion
Work well under pressure
Highly organized and efficient time manager
Problem solver
Must be able to prioritize and multitask

In this position, if this department offers day, evening, night, weekend and/or statutory holiday shifts, you may be required to work these shifts (a mix of 8 and 12 hours shifts) on a rotational basis as per the specific needs of the department.