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    Consumer Affairs Representative- Contract - Windsor, Canada - Jamieson Wellness Inc.

    Jamieson Wellness Inc.
    Jamieson Wellness Inc. Windsor, Canada

    3 weeks ago

    Default job background
    Accounting / Finance
    Description
    Overall Responsibilities

    Reporting to the Supervisor, Regulatory and Consumer Affairs the Consumer Affairs Representative is responsible to provide general and technical information relating to the use of Jamieson products to consumers (end product users) of both Jamieson (domestically and internationally), as well as other branded products (ie.

    Kirkland, Alcon etc.), health care practitioners (including pharmacists, naturopaths, doctors, nurses etc.), and members of the Jamieson team. This is a short term contract, Hybrid opportunity with coming into the office several days a week either Windsor, Ontario or Toronto, Ontario

    Specific Key Responsibilities & Duties
    Provide product and technical information
    Maintain a positive relationship with users of our products
    Maintain and continuously update available product and ingredient literature through on-going research
    Handle customer enquiries quickly and to the customer's satisfaction
    lnitiate investigations, keep accurate records and respond quickly to all enquires received o
    Track trends in consumer enquires and concerns on a quarterly basis and prepare a report
    Ad hoc report preparation on specific consumer related enquiries
    Quickly inform and work with relevant internal departments of possible quality issues/concerns which must be addressed/resolved
    Health & Safety Policies/SOPs including but not limited to the Safety Responsibilities Procedure
    Will comply with Good Manufacturing Practices in all GMP sensitive areas of Jamieson Laboratories Ltd. facilities
    Other duties and projects as deemed necessary
    Must be bilingual- French

    Knowledge, Skills & Abilities Requirements
    Demonstrated experience in Customer Service and able to communicate and relate well with the public
    Superior communication skills and bilingual (English/French)
    Background in a science-related field (i.e. chemistry, biology, nutritional-sciences) an asset
    Good problem solving skills
    Be computer literate and proficient (Microsoft Office)
    Have the ability to obtain results with minimal supervision
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