Techops Analyst - Toronto, Canada - Viral Nation Inc.

Viral Nation Inc.

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

While we continuously exceed our goals, we need your help - our success is only as great as our people.

Strong performance leads to high expectations, and we must keep raising the bar

About the Role:

The TechOps Analyst is a crucial member of the technology operations team, directly reporting to the Chief Technology Officer.

This role requires a team player with strong problem-solving skills, exceptional organization, and the ability to thrive in a dynamic, fast-paced environment.

The TechOps Analyst will provide fast, friendly, and efficient technical support to interdisciplinary teams and users, addressing general account inquiries and resolving technical issues.

Additionally, the TechOps Analyst contributes to maintaining the stability and performance of the technology infrastructure by monitoring systems, identifying potential problems, and implementing proactive solutions.

Effective communication and collaboration skills are essential in this role, as the TechOps Analyst interacts with various teams and non-technical users.

What you'll do here:

Provide frontline desktop/helpdesk support to all employees.
Setup, configuration and deployment of computers, hardware and software
Respond to queries and perform remote or inperson troubleshooting through diagnostic techniques
Diagnosing, repairing, maintaining, upgrading and documenting all userbased hardware to ensure optimal performance.
New user onboarding, which includes account creation, providing orientation and guidance to users on how to operate new software and computer equipment; Offboarding of users and equipment recovery
Provide enduser training when/where appropriate and required.
Help build an internal wiki with technical documentation, manuals and IT policies
Provides support with network security initiatives, DevOps and recommends solutions to support IT and company initiatives
Ensure security and privacy of networks and computer systems
Perform internal audits to ensure internal policy compliance
Track, route, and redirect unresolved issues to correct resources within the IT department

What you need to have:

College diploma or university degree in the field of computer science or equivalent work experience
An understanding of support tools, techniques, and how technology is used to provide IT services
Proficiency and administrative ability with Mac OS and Windows Operating Systems, Microsoft Office 365, Google Suite, Amazon Web Services.
Knowledge of networking, switches, and wireless connectivity equipment
Experience with enterprise messaging services, antispam, antivirus and antimalware
Ability to conduct research into a wide range of computing issues and cybersecurity incidents and mitigations.
A positive "can do" attitude with an ability to creatively arrive at a solution and
A passion for technology and an ability to match issues and solutions
Exceptional time management and organizational skills
Standout written and verbal communication skills