Member Reception Agent - Chicoutimi, Canada - Desjardins
Description
At Desjardins, we believe in equity, diversity and inclusion.We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all.
At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.Job Level
NV-03
The incumbent is responsible for welcoming members and customers warmly and courteously.
He or she must quickly ascertains members' and customers' needs in order to direct them to individuals who can assist them or to alternative distribution channels.
He or she transmits general information on Desjardins Group's service offer to members and customers.General Information on the Position
Main Responsibilities- Consistently adhere to Desjardins service standards when welcoming members and customers in order to provide a distinctive experience Ensure that members and customers experience a reasonable waiting time in the waiting room.
Other working condition- Number of jobs available : 1
Qualifications:
- High school diploma
- A minimum of 2 years of relevant experience
Specific knowledge- Knowledge of all counter and convenience products and services- Knowledge of all Desjardins products and services aimed at caisse members and those offered by business centres, components, distribution networks/channels and as well as those of competitors- Knowledge of security measures, legal framework and internal controls- Understanding of the philosophy and fundamentals of financial services cooperatives- Knowledge of reception procedure- Knowledge of the general responsibilities of the caisse teams (organizational structure, roles and responsibilities)- Knowledge of service standards
Desjardins Cross-sector skills
Action oriented, Customer Focus, Differences, Nimble learning
Key competencies for the job
Communicates effectively, Interpersonal Savvy, Situational adaptability
Work Location
Caisse Desjardins de la Rive-Nord du Saguenay
Trade Union
Caisses et Centres du SLSJ - CSN
Unposting Date
Job Family
Member/client sales and service (FG)
Desjardins Group is the largest cooperative financial group in Canada, and one of the largest employers in the country.
It offers a full range of financial products and services and is home to a wealth of expertise in property and casualty insurance, life and health insurance, wealth management, services for businesses of all sizes, securities brokerage, asset management, venture capital, and secure, leading-edge virtual access methods.
More jobs from Desjardins
-
Advisor, Actuarial Analysis and Statistics
Montreal, Canada - 3 weeks ago
-
Member and Client Experience Advisory Agent
Ottawa, Canada - 3 weeks ago
-
General Management Assistant
Québec City, Canada - 3 weeks ago
-
Conseiller(ère) - Entreprises
Quebec City, Canada - 2 days ago
-
Business Analyst
Montréal, Canada - 3 weeks ago
-
Analyste D'affaires
Montréal, Canada - 3 weeks ago