Customer Service Rep - Montréal, Canada - MacLean Power Systems

MacLean Power Systems

Verified Company

Montréal, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Headquartered in Fort Mill, South Carolina, MacLean Power Systems (MPS) is the leading manufacturer of critical products for electric utility, telecommunications, and civil markets.

With a history of private ownership dating back to 1986, MPS now has a revenue of 700+ million (USD) and a workforce of over 1,400 people worldwide.

Known for quality, responsiveness, and safety, MPS is heavily focused on vertical integration of their products, with 5 North American production facilities, and is continually investing in their manufacturing.

CUSTOMER SERVICE REP - 9150

Job Description:

Customer service representatives are responsible for receiving, processing and following up on customer orders and complaints. They are also responsible for informing customers about order issues, inventories and deadlines, product specifications and characteristics, prices.
Job Duties

Respond effectively to various customer requests such as product questions, orders, complaints to ensure a positive customer experience.
Ensure complete followup of orders from receipt to shipment. Communicate with other departments as needed (Production, shipping)
Receive, investigate, and handle customer complaints and provide feedback as needed.
Meet 5S standards (e.g., maintain cleanliness of the work area, etc.)
Adhere to health and safety, environment and quality policies and procedures.
Perform other duties as assigned

Experience and education

Perform work under direct supervision
Deal with core issues and problems and refer more complex issues to senior staff.
0 to 2 years of experience.

Skills and abilities

Ability to interpret work instructions
Ability to follow written and verbal instructions in French and English
Intermediate verbal and written communication skills in French and English
Customer/customer orientation
Problemsolving skills

Working conditions

Standard working week: 37.5 hours. Hybrid (3 days onsite/2 telecommuting)
Salary: According to experience
According to the policies in force in the company, group insurance, dental, virtual care service, RRSP plan, etc.

EOE-Minority/Female/Disability/Veteran

Various agencies of the United States Government require employers to maintain information on applicants pertaining to factors such as race, sex, and type of position for which an individual applies.

The information requested is voluntary and for compliance with certain record keeping requirements. MacLean Power, LLC has a long-standing commitment to equal employment opportunity for all its associates and applicants for employment.

MacLean Power, LLC believes all persons are entitled to equal employment opportunities and does not discriminate against its employees or applicants for employment because of race, color, gender, affectional or sexual orientation, domestic partnership status, ancestry, religion, national origin, citizenship status, marital status, disability, veteran status, age or any other protected group status.