- Obtain customer's warranty data from portals and update/maintain warranty database. Interpret customer verbatim and assign preliminary root cause, analyze results using pivot table to understand trends and identify top concerns.
- Access failure modes and customer concerns at the time of repair and maintain log. Request warranty return parts, track and document all returns.
- Lead cross functional teams to implement containment and corrective actions, and track break points to verify effectiveness.
- New Business quotes review, warranty data for similar parts and note any areas of concern. Establish and maintain Technical Factors for all warranty cost sharing.
- Schedule and lead regular VA/VE workshops and report progress to customers regularly. Perform Benchmarking activities.
- Any other reasonable duties as requested by Management
- Post-Secondary Degree in Engineering or related field preferred or strong technical background.
- Product design training (3 – 5 years of diversified design experience) or equivalent work experience.
- 2 – 3 years minimum experience in the automotive industry.
- Well-developed communication, organizational, interpersonal and analytical abilities
- Sound computer skills, including knowledge of software in current use
- Understanding of lean manufacturing, an asset
- Medical and Dental Benefits after probation
- Profit Sharing (EEPPP) and Company Match Group RRSP Program
- Company Paid Basic Life Insurance and Accidental Death and Dismemberment (AD&D)
- Corporate Plans for Roger's Cellphone Data Plans
- Employee Discounts: Auto and Home Insurance, Retail, Restaurants, etc.
- Educational Assistance Program
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Warranty VA/VE Program Lead - Concord, Canada - Magna International Inc.
Description
About us
We see a future where everyone can live and move without limitations. That's why we are developing technologies, systems and concepts that make vehicles safer and cleaner, while serving our communities, the planet and, above all, people.
Forward. For all.
Group Summary
The Magna Exteriors portfolio of products includes access systems such as liftgates, exterior trim, modular systems, front-end modules including fascia, active aerodynamic systems and other lightweight structural components for automotive, commercial truck and other industrial markets.
Recognized globally as an innovator in all aspects of vehicle exteriors, Magna provides everything needed, from materials development and design through manufacturing and assembly, to help automakers create sleek, state-of-the-art vehicles across the world.
About the Role
Working with customers, engineers, and internal departments to review and analyze product warranty data to improve product performance and reduce warranty costs. Scheduling regular VA/VE workshops with the internal team to pursue opportunities for cost reductions to offset customer giveback obligations. Provide regular reporting
Your Responsibilities
Who we are looking for
Your preferred qualifications
Accommodations for disabilities in relation to the job selection process are available upon request.
Candidates will be required to complete a Criminal Records Check and, if deemed necessary, a Credit Check as part of the candidate selection process.
What we offer
At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are.
Site Benefits
Awareness. Unity. Empowerment.
At Magna, we believe that a diverse workforce is critical to our success. That's why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email to comply with GDPR requirements and your local Data Privacy Law.
