Lead, Integrated Care - Oshawa, Canada - Durham Community Health Centre

Durham Community Health Centre

Verified Company

Oshawa, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

**Job Posting

Position Title:
Lead, Integrated Care & Experience (2 positions)

Employment Status:
Full time Permanent

Position Status:
This is a Non-Bargaining Unit position.

Hours of Work:
Monday-Friday, 35 hours per week

Salary Range:
$75,000 - $80,000, commensurate on skills and experience, plus participation in HOOPP

Positions Report to:
Senior Manager, Integrated Care and Experience

Primary work location:
Oshawa & Pickering, with flexibility to travel to or work at other DCHC sites as
required.

Organization

Durham Community Health Centre (DCHC) is a registered, charitable organization that provides integrated,
accessible, and equitable community-based primary care, wellness services, and health education to
Durham community members who face multiple barriers to their health and well-being.

DCHC also provides equity-based programs and services that focus on priority populations such as
Indigenous, Black, the 2SLGBTQI Community, Newcomers to Canada, Seniors, and Unattached patients (i.e.,
those without a family doctor), to name a few. DCHC ensures Durham community members receive not
only sick care, but preventive care as well.

At DCHC, we are a team-based interprofessional group of staff including physicians, nurse practitioners,
nurses, counselors, dietitians, outreach workers, medical secretaries, and other administrative staff. We
always place every client at the centre of our approach to care, based on their needs. We address these
needs through integrated clinical and wellness care and health education.

It's an exciting time to be joining DCHC, while we are embarking on an energizing path with a focus on
making our biggest impact yet on local health care by diversifying, expanding, and leveraging our Strategic
Plan, Theory of Change, Brand, Client Stories and Resources.

DCHC's Strategic Goals

Drive Program and Service Integration and Client Experience Across All that DCHC Does
Evolve Program Offerings to Improve Health Equity and Meet the Needs of DCHC's Priority

Populations

Establish DCHC as a System Advocate and Champion for Equity
Enhance DCHC's Brand and Awareness Across Durham Region
Become an Employer of Choice with a Focus on Recruitment, Retention, and Development

Oshawa Location Child, Youth & Family Clinic Pickering Location
115 Grassmere Ave 1320 Airport Blvd Kingston Road

Oshawa, ON L1H 3X7 Oshawa, ON L1J 0C6 Pickering, ON L1V 1C1

Position Overview
As an essential member of the Integrated Care & Experience (IC&E) team at Durham Community Health
Centre (DCHC), the Lead, Integrated Care & Experience (IC&E Lead) position will report directly to the
Senior Manager, Integrated Care & Experience. This role places a strong emphasis on fostering positive
relationships within the team while supporting the Senior Manager in leading DCHC's Integrated Care &
Experience portfolio. The primary focus will be on operational components related to team management,
ensuring the effective delivery of Clinical, Wellness, and Health Education Programs & Services, with a
specific emphasis on community members.

Key Responsibilities:

Operations Support:

Support positive working relationships within the team through effective communication, a

culture of collaboration, accountability, inclusivity, and innovation.

Provide insights into service delivery design, support goal setting, staff performance

enhancement and quality improvement efforts across all programs.

Effectively support fair workload distribution, employee scheduling and actioning of absence

requests

Support processing of staff expense submissions, ensuring compliance with organizational

policies.

Support the design of evidenceinformed clinical decisionsupport tools and policies

standards.

Support centralized procurement and supply ordering process
Support management of IT issues that impact staff and operations
Assist with client scheduling and the resolution of clients concerns
Assist in drafting employee job descriptions, annual work plans, and departmental objectives
Support recruitment process of new staff and student onboarding
Collaborate with Client Experience and Decision Support (CEDS) department to ensure the

accurate and timely capturing/reporting of service delivery data.