Shotcrete Product Support Technician - Lively, Canada - MACLEAN ENGINEERING & MARKETING CO. LIMITED

MACLEAN ENGINEERING & MARKETING CO. LIMITED

Verified Company

Lively, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

POSITION TITLE:
Product Support Technician - Shotcrete Equipment Support

LOCATION:
Sudbury, ON

SCOPE

The Product Support Technician is responsible for supporting current products from the Mining Division, specifically our Shotcrete vehicles, as well as provide technical support to internal staff and customer in the office and at the customer's site.

DUTIES & RESPONSIBILITIES

Working with Capital Engineering on the development of new product lines
Support manufacturing plant to build a new prototype/existing machines
Assist engineering department with root cause investigation
Provide a technical summary reports
Review and analyze field commissioning reports to determine trends
Prepare feedback for operational improvements and/or deficiencies to Product Marketing Manager and/or Product Engineering Manager
Provides technical feedback to Product Marketing and Product Engineering regarding equipment performance and reliability
Review spare parts recommendations and assist with developing lifetime operation cost models on new equipment
Assess the equipment fleet and provide a feasible solution to the mine site
Provide field service and training departments with maintenance and operation information on new products and updated components
Ability to travel to customer site/MacLean branches to provide direct technical support globally
Go underground to troubleshoot, repair, and provide a recommendation to prevent recurrently
Handle customer inspections of new equipment, a followup to ensure the work is completed before shipment
Field followup on recent deliveries, provide feedback on performance, recommended spares list for new machines
Product introduction, either 1st type to an existing mine or 1st MEMCO unit to a new customer
Technical product training external and internal resources

QUALIFICATIONS & EXPERIENCES

Preferred Heavy Duty Equipment Mechanic (HDEM) or Mechanical Engineering Technologist, Licensed Journeyman electrician 309A or 442A Industrial Electrician
Five to ten years' experience in mining equipment
High level of computer literacy and proficiency with MS Office
Ability to train and transfer knowledge to others
Strong investigation and diagnostic skills
Excellent written and verbal communication skills
MacLean Engineering & Marketing Co. Limited is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act _
MacLean Engineering & Marketing Co. Limited will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs._