Customer Service Representative - Calgary, Canada - Diverse Workforce

Diverse Workforce

Verified Company

Calgary, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Requisition ID:173645

Career Group:
Corporate Office Careers

Job Category:
Store Support & Customer Care

Travel Requirements:0 - 10%

Job Type:
Full-Time

Country:
Canada (CA)

Province:
Ontario; Alberta

City:
Missisauga, Calgary

Location:
Tahoe Office, Calgary Office

Postal Code:

Our family of 134,000 employees and franchise affiliates share a collective passion for delivering exceptional shopping experiences and amazing food to all our customers.

Our mission is to nurture the things that make life better - great experiences, families, communities, and our employees. We are a family nurturing families.

A proudly Canadian company, we started in a small town in Nova Scotia but we are now in communities of all sizes across this great country.

With over 1500 stores in all 10 provinces, you may know us as Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, Lawtons Drug Stores or another of our great banners but we are all one extended family.

All
career opportunities will be open a minimum of 5 business days from the date of posting.

Overview:

We have an immediate opening for a bilingual Call Centre Customer Care Agent to join our team at our Mississauga or Calgary Office This position reports to the Manager of Customer Care and handles all feedback from our customers.

To be successful in this role, you will have a passion for always placing the customer first. Sobeys Inc.

values serving our communities and the question, comments and suggestion that come from our customers are extremely important for us to hear.

This feedback includes complaints, inquiries, and praise for the products support and sell.

What you'll get to do in the fast-paced role:

Provide an exemplary customer experience, reflecting a "customer first" attitude, to build and maintain trust in our commitment to quality products and customer service
Engage with customers in a manner suitable for a public forum and maintain a professional, calm and empathetic communication style
Keep manager informed of potential escalation situations and emerging trends
Maintain uptodate contact records with all relevant data and details including customer, contact, product, followup, and resolution
Accurately categorize and rate contact types according to established guidelines; update as appropriate throughout the resolution process
Maintain a clean and safe work environment as per company requirements
Assign all case / inquiries to correct area of responsibility

- ensure Invoices are checked and accurate

What your resume will include and demonstrate to us.

Proven customer service skills, ideally with related call centre work experience
Strong organization and problemsolving skills
Proven time management skills, ability to work to deadlines and a strong attention to detail
Proficiency with Microsoft Office, including Word, Excel and Outlook
General familiarity with database navigation and use
Ability to communicate effectively with employees at all levels of the organization

Sobeys offers our employees many valuable benefits such as:

Growing organization
Competitive salary
Flexible health and dental benefits plan (eligible employees)
Ongoing Training & Development
Opportunity for internal mobility to other departments and/or promotions (for employees who are strong performers)